Error 500-Internal server when adding/logging with a AD user member of a windows group
Published date:
10 December 2019
Issue 1
On a PME9.0 CU2 (That is on a domain) is not possible to add a Windows Group in the AD to PME on the PME User Manager
"<p>The windows group search could not be completed due to the following code: <b>500 error</b></p>"
Issue 2
On a PME9.0 CU2 the customer has added a Windows Group in the AD to PME., but when he tries to logon with and user member of this group, receives following error
“500-Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed”
This also happened on a PME9.0 CU2 system when you try to login to PME Web App using an user which is a part of a Windows Group in the AD and has non-supervisor PME access level.
Resolution Issue 1
For this example, will will assume the Windows group that we want to add is in domain:"office.mycompany.net"
Value: dc=office;dc=mycompany;dc=net (Note: The value needs to match the domain, in this example "office.mycompany.net")
Restart the IIS and the ION Application Modules services
Resolution Issue 2
If after applying the resolution 2 you can add the windows group, but now you are not able to log on with and user that is member of that group in PME,
the attached new version of the Framework.Common.Dll (in a Zip file) will fix the issue.
Make sure to back up the original framework.common.dll (they are all the same) before replacing them just in case.
Stop the ION Application Modules Core Services Host service.
Replace all instances of framework.common.dll in the locations below. (19 locations),
I also added a screenshot for your reference. To double check is done properly, you can do a search keyword: "Framework.Common.Dll" can compare size and date.
