Issue:
Cannot access the PowerChute Business Edition version 10.0.2 Agent web interface. This may arise after upgrading from version 10.0.1 or a clean install. Also, you may see Windows Event ID 1067, and in the pcbe.log found in C:/Progarm Files (x86)/APC/PowerChute Business Edition/agent/log, you will see "Unable to load permanent storage m11.cfg. If this file is corrupted, you may need to re-install".
Product:
PowerChute Business Edition version 10.0.2 Agent
Environment:
All supported Windows OS
Cause:
Security changes made to Agent 10.0.2
Solution:
Uninstall PowerChute Business Edition 10.0.2 and install PowerChute Serial Shutdown, available at
https://www.se.com/ww/en/product-range/137943580-powerchute-serial-shutdown
Cannot access the PowerChute Business Edition version 10.0.2 Agent web interface. This may arise after upgrading from version 10.0.1 or a clean install. Also, you may see Windows Event ID 1067, and in the pcbe.log found in C:/Progarm Files (x86)/APC/PowerChute Business Edition/agent/log, you will see "Unable to load permanent storage m11.cfg. If this file is corrupted, you may need to re-install".
Product:
PowerChute Business Edition version 10.0.2 Agent
Environment:
All supported Windows OS
Cause:
Security changes made to Agent 10.0.2
Solution:
Uninstall PowerChute Business Edition 10.0.2 and install PowerChute Serial Shutdown, available at
https://www.se.com/ww/en/product-range/137943580-powerchute-serial-shutdown
Released for: Schneider Electric Singapore








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When your organisation effectively addresses energy and operational efficiency, your workspaces run smarter and cost-effectively. Combined with a more engaging user experience for you and your colleagues, the outcomes are measurable: increased comfort and productivity and higher building value.
EcoStruxure Building from Schneider Electric is the Open Innovation Platform of Buildings – a collaborative IoT solution that features a scalable, secure and global architecture to make buildings smart.
EcoStruxure Building securely connects hardware, software and services over an Ethernet IP backbone to help you maximise building efficiency, optimise comfort and productivity, and increase building value.
When your organisation effectively addresses energy and operational efficiency, your workspaces run smarter and cost-effectively. Combined with a more engaging user experience for you and your colleagues, the outcomes are measurable: increased comfort and productivity and higher building value.
EcoStruxure Building from Schneider Electric is the Open Innovation Platform of Buildings – a collaborative IoT solution that features a scalable, secure and global architecture to make buildings smart.
EcoStruxure Building securely connects hardware, software and services over an Ethernet IP backbone to help you maximise building efficiency, optimise comfort and productivity, and increase building value.