On-site next-business-day service:
- Receive faster support by our qualified experts. (Check with your Schneider Electric Services sales representative or preferred partner to learn if this feature is available in your area).
Replacement parts and labor included:
- In the event a swap out or parts replacement is required, Dispatch Services covers all remedial repairs to help ensure you have no out-of-pocket expenses during the agreement year.
Advanced troubleshooting support:
- Your team or your partner are enabled to monitor via EcoStruxure IT Expert and troubleshoot your system remotely, after receiving training from Schneider Electric Experts. If there is a need for additional support, our Experts provide advanced troubleshooting and on-site service dispatch to solve the problem, minimizing business interruptions and decreasing mean time to repair (MTTR).
Proper disposal of old equipment:
- Schneider Electric provides proper disposal or recycling of old equipment to help support your own sustainability goals.
Remain in control:
- Monitor your single-phase UPS solution using our cloud-based software, EcoStruxure IT Expert, either on your own or with your preferred partner.
Extend your staff’s expertise:
- Enable your team to perform basic remote troubleshooting on single-phase UPS solution by receiving training from our Experts.
Help avoid unpredictable service costs:
- Gain control of your budget by outsourcing on-site IT services to Schneider Electric, which also provides parts and labor, to help you amortize and save on maintenance costs.
Enhance your EcoStruxure IT Expert software:
- Effectively manage your single-phase UPS solution not only by monitoring with EcoStruxure IT Expert but also by outsourcing advanced remote troubleshooting and on-site service to Schneider Electric.
Gain more predictable maintenance costs, extend your staff’s expertise to perform basic remote troubleshooting, and outsource the advanced remote and on-site support needs to Schneider Electric.
Dispatch Services is an annual or multi-year service plan add-on to our cloud-based software EcoStruxure IT Expert. It covers a mix of 1-phase UPSs, PDUs, and other related accessories. With Dispatch Services, you monitor your equipment using EcoStruxure IT Expert (sold separately), our qualified experts train your Network Operations Center to handle basic remote support, and we perform advanced remote and on-site services, with replacement parts and labor included.