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PowerChute Personal Edition 3.0.2 can't hibernate Windows OS when user is logged in via remote desktop

Published date: 14 January 2021

Issue:
PowerChute Personal Edition 3.0.2 does not hibernate Windows OS when user is logged in via remote desktop.

Product Line:
PowerChute Personal Edition version 3.0.2

Environment:
All supported Windows OS

Cause:
Windows OS blocks system hibernation when user is logged in remotely. 

Solution:
Uninstall PowerChute Personal Edition 3.0.2 and install PowerChute Personal Edition 3.1 available at this link
https://www.se.com/us/en/product-range/61934-powerchute-personal-edition/

Or
Install the attached patch after reviewing the attached README.
 

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