Technical Support Engineer (ASCO)
We are looking for an experienced and licensed engineer who can read and analyze electrical specifications and wiring diagrams, provide applications engineering and troubleshooting support to all customers and stake holders. (Preferrably French Speaking)
What will you do?
To provide accurate and efficient technical and applications engineering support to all customers, end users and service technicians by telephone or via email. Keep updated with the industry issues, codes & standards, and competitive products to enable proper support to Inquiries.
Performs medium- to high-complexity applications support for all ASCO products: Automatic Transfer Switches (ATS) critical power and packaged power products, Industrial Control Products (ICP), Load banks, Communication products and Power Control Systems.
Answers technical telephone/email inquiries from customers. Uses technical related documents for references to all ASCO owner’s manual, technical bulletins, drawings, INFOWEB, TEAMCENTER, JDE, etc.
Provides support to Canada, US and non-US based customers
Helps build Frequently Asked Questions and Competitor Analysis documents for all products. ATS, ICP, Communication Products and Load Banks every quarter
Handles responsibilities with minimal supervision and Improve relationships with all customers (Internal/External) and industry contacts by providing prompt, courteous response to inquiries.
Who would be successful?
Licensed Electrical Engineer, but Electronics & Communications and Mechanical Engineer are welcome if they have a sound knowledge and experience in electrical engineering or electrical field (Preferrably French Speaking)
2 years of experience in electrical engineering or related fields. 2 years of work exposure with Emergency and Back-up Systems and in analyzing and reviewing electrical diagrams/specifications.
Familiarity with standards from National Electrical Code (NEC), Institute of Electrical and Electronics Engineers (IEEE), and American National Standards Institute (ANSI).
Good knowledge of technical English and good business writing skills.
Excellent time management and organizational skills.
Electrical Technical Orientation, Strong Team Effort mentality and Interpersonal Communication Skills
What’s in it for me?
- Global family leave
- Comprehensive medical coverage for employee and dependents
- Worldwide Employee Stock Ownership
- Rice subsidy
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
Video Link: https://youtu.be/J0cFSdFpI24
Let us learn about you! Apply today.
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It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.