Hilton Garden Inn: Customer Story Key Figures
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The Challenge
• Bring an affordable, four-star option to an area saturated with five-star hotels, while overcoming challenges inherent in the region• Navigate rising energy prices — including the volatile oil market — and shifting subsidies
• Control costs without compromising high standards for exceptional guest comfort and satisfaction
• Keep operations lean and efficient while ensuring the facility meets sustainability standards

The Solution
Connectivity and Efficiency with EcoStruxureEdge Control: EcoStruxure Guest Room Expert, EcoStruxure Building Operation
Connected Products: Automation Server, Room Controllers
• EcoStruxure™ Building solution: a single platform that integrates the building management system (BMS), guest room management system (GRMS), and Hilton's property management system (PMS)
• System integration leverages automation and connectivity for optimal efficiency and comfort
• GRMS provides full visibility into room conditions, enabling remote troubleshooting and proactive maintenance
• EcoStruxure Building solution provides hotel staff with insight across all critical systems
The Results
• Guest satisfaction levels far above the benchmark• Hotel achieves LEED® Gold Certification
• Integrated systems increase energy efficiency, operational efficiency, and guest comfort
• Occupancy-based energy management ensures guest comfort while enabling energy savings of 25%-44%
“Schneider has brought in a whole range of equipment to this property that allows us to operate the hotel very energy efficiently. Profitable, but without sacrificing guest comfort.”
Oliver Kesseler, General Manager, Hilton Garden Inn Dubai Mall of the Emirates
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