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Customer Support Engineer – Engineering Center

Req ID:

Job Description

Main Tasks:

• Solve complex technical customer issues that have been escalated from the 1st level support;

• Replication / duplication of product issues reported by customers;

• Perform diagnostic research and analysis related to product symptoms;

• Document all cases and findings in case management tracking tool;

• Perform complex problem solving, data collection and software upgrades;

• Develop effective working relationships with customers, co-workers and cross departmental personnel;

• Document customer information and recurring technical issues to support product quality programs and product development



Main Requirements:


• Engineering Bachelor Degree in Electrical/Communication/Mechatronics ( Must)

• 2-4 years in Automation and Control ( Must).

• Excellent Knowledge in Wonderware system 

• Willing to travel if needed.

• Fluency in English Speaking, Writing, and Reading.

• A good team player.

• Ability for self-study.

Schedule: Full-time
Req: 006Q2V
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