Issue
A user would like more information on the Power Solutions Remote Services Digital Service Plans offered by Schneider Electric.
Product Line
Powerlogic hardware/software
ION hardware/software
Sepam/Micom/Vamp relays
PLSCADA/ Citec SCADA
Power Advisor
Environment
Support Service Agreement
Digital Service Plans
Cause
A user would like more information on the various service agreement levels offered by the Energy and Sustainability Services Technical Support group on Powerlogic/ION/PLSCADA products and features associated with each service agreement level.
Resolution
The attached brochure contains information on the various levels of support contracts (Standard Support, Prime Support, and Ultra Support) offered by the Energy and Sustainability Services Technical Support Center within Schneider Electric
A user would like more information on the Power Solutions Remote Services Digital Service Plans offered by Schneider Electric.
Product Line
Powerlogic hardware/software
ION hardware/software
Sepam/Micom/Vamp relays
PLSCADA/ Citec SCADA
Power Advisor
Environment
Support Service Agreement
Digital Service Plans
Cause
A user would like more information on the various service agreement levels offered by the Energy and Sustainability Services Technical Support group on Powerlogic/ION/PLSCADA products and features associated with each service agreement level.
Resolution
The attached brochure contains information on the various levels of support contracts (Standard Support, Prime Support, and Ultra Support) offered by the Energy and Sustainability Services Technical Support Center within Schneider Electric
Released for:Schneider Electric USA
