Browse FAQs

Why does a meter lose system configuration settings (CT, PT, demand settings and System type settings) when SMS (System Manager Software) is placed online?

Published date: 19 May 2020

Issue
When SMS goes online with a system it compares the configuration settings of the meter to the database. If there is a difference then SMS will prompt to update the device or update the database. The first time the device is placed online the SMS database will contain the default settings. If the device is updated then the device will lose the settings because the default settings are downloaded from the database. The best practice is to update the database because the meter is usually configured in the field before the software is ever placed online.


Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.