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Background of GFX drawing is missing in the System Manager Software Web Client

Published date: 19 May 2020

Issue

The drawing works fine in the System Manager Software (SMS) Setup Utility v 4.0 but the background is missing when viewed through the Web client (Value Blocks, Background Colors, Function Blocks, etc. are visible).

Resolution

Typically GFX diagrams use a background that is a Windows Meta file (.wmf).

The version of the .wmf file used for the background could be an older version that is not being interpreted correctly. Use Visio to open and re-save the .wmf file.


  • Visio 2003 (or higher) is the recommended version.

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