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After registering Vijeo Designer Runtime getting error "incorrect reference" when launching the Runtime. What causes this error?

Published date: 25 June 2020

Issue:
After registering Vijeo Designer Runtime getting error "incorrect reference" when launching the Runtime.  What causes this error?

Product Line:
VJDSNRTMPC, VJDSNRTSPC, Runtime for Windows, PC Runtime

Resolution:
First, confirm which reference number was used to register Runtime.  If the PC is a standard IBM-compatible system, the reference number to register the Runtime is VJDSNRTSPC.  Launch the Runtime License Manager and re-register the Runtime with the correct reference number.

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