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How do I troubleshoot an Altivar Process Drive that would not connect to a Ethernet IP network?

Published date: 21 May 2020

Altivar Process Drive connection to Ethernet IP network

Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)

All serial numbers for Altivar Process Drive



Note: This FAQ goes over some basic checks and troubleshooting tips. For extended troubleshooting please refer to your drives Ethernet IP manual. 

Drive Will Not Connect
  • Card
    • Confirm Card Module is installed. The ATV600 drive (only) has integrated Modbus TCP and not Ethernet IP. Option module card must be used.
    • Only works with Firmware V1.5IExx or above for ATV600 drives only. Should work on any ATV900 drive.
  • Installation
    • Make sure proper Ethernet cable is connected to the appropriate Ethernet serial port.
    • Pin Layout - Make sure to use proper pinouts for cables.
    • Isolate any electrical interference
      • Use conduits or other isolating materials
      • Separate control and power connections
    • Add terminating resistors if the drive is at the end or the last of device in the network.
    • Network
      • Check for any duplicate addresses on the network.
      • Check to make sure you have proper configured assemblies
    • Programming
      • Check Basic Settings on the drive. Make sure the following is set:
        • IP Assignment Mode
          • Set to Fixed
        • IP Address
        • Subnet Mask
        • Gateway Address

Drive Connects But Will Not Run
  • Network
  • Programming on the Drive
    • Confirm drive is setup for Network Control
      • Check Command and Reference Menu
        • [Complete settings] [Command and Reference]
          • Important Note!: For ATV600  drives only, the Ethernet IP option is a Communication Module it is not Embedded. When selecting option for Ethernet IP use the option for "Reference Frequency Via Fieldbus Module" [Com. Module] not [Embedded Ethernet]​
  • ​​Troubleshooting
    • Check Communication Map
      • [Display] [Communication map]
        • ​​Check Command Channel
        • Command Register
        • Ref Freq Channel
        • Ref Freq
    • Disable FDR settings if not using a Faulty Device Replacement.
    • Check LEDs on the drive
    • The following FAQ describes the LEDs status for Ethernet IP Field-bus for the Altivar Process Drives
  • Reference attached manuals for further troubleshooting

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