Service Plans

Schneider Electric Advantage Prime Plan for Room, Row, and Rack Cooling Products will provide certified service personnel to conduct remedial repairs in the unlikely event of a problem as well as two scheduled preventive maintenance service-visits providing a comprehensive visual, environmental and operational inspection of the system to help ensure that components are performing to defined technical and environmental specifications. This service includes all labor and travel expenses with an available 24x7 scheduling upgrade option.

The Single-Phase Advantage Plan plus PM Service offering provides remedial repairs during the agreement year and one annual 5x8 Preventive Maintenance. Schneider Electric service will dispatch authorized personnel to provide repairs in the event of a problem. Parts, labor and travel costs are included. Advantage Plan for Single Phase systems from Schneider Electric service is available in three different configurations that allow the customer to determine how quickly Schneider Electric service will arrive on-site. Next Business Day is the standard On-Site offering. Schneider Electric service offers One Year 8-Hour and 4-Hour On-Site response upgrades including weekends and holidays. (Not available in all locations. Please consult with your local Schneider Electric service sales representative for coverage in your area). It also includes EcoStruxure IT App. ANNUAL PREVENTIVE MAINTENANCE Included as part of the Single-Phase Advantage Plan plus PM.

Schneider Electric Advantage Ultra Plan for UPS and/or PDUs service offering provides remedial repairs as well as one scheduled preventive maintenance service visit during the yearly agreement.

Schneider Electric Critical Power and Cooling Services (CPCS) Cooling Equipment Advantage Plus Service Plan will provide certified service personnel to conduct repairs in the event of a problem, as well as two scheduled preventive maintenance service visits providing a comprehensive visual, environmental and operational inspection of the system to ensure that components are performing to defined technical and environmental specifications.

The Schneider Electric Preventive Maintenance Service for Lithium-Ion Battery provides a comprehensive inspection of the battery system ensuring optimum battery life and system performance. This service includes all labor and travel expenses with a 7X24 scheduling upgrade option, including weekends and holidays. Parts and replacement batteries are not included. The Preventive Maintenance Service for Lithium-Ion Battery can be purchased stand-alone or in conjunction with any service agreement from Schneider Electric service. The service visits are available monthly, quarterly, semi-annually or annually according to the customer’s preferences. Please contact your certified Schneider Electric service sales representative for more details.

Schneider Electric Critical Power and Cooling Services (CPCS) Advantage Max service option for your Advantage Plan provides a Data Center Health Check and an Asset Capacity Trending during the agreement year.

The Lithium Ion Battery Rack On-Site Warranty Extension Service extends the standard factory warranty coverage of the Battery Rack for one year. In addition to on-site remedial repairs covered during the extended warranty period, the On-Site Warranty Extension includes one Inspection Visit during the agreement year and connection to our cloud-based remote monitoring Service EcoStruxure Asset Advisor. This service can only be purchased concurrently with the sale of the battery Rack. Please contact your certified Schneider Electric CPCS sales representative for additional details.

The Schneider Electric Preventive Maintenance Program offers the best option to maintain the operational conditions of Prefabricated IT Modules, increase system uptime, meantime between failures (MTF), and contribute to maximum reliability in the customer’s business. Preventive Maintenance is based on periodic visits to check equipment, perform basic rectification activities, update software versions, and perform substitution of standard consumable elements. After each maintenance activity the client receives a report stating work performed, status of equipment, and improvement recommendations (operational reliability, safety, energy efficiency, regulatory aspects, etc.). Preventive Maintenance activities are performed with no disruption to the business continuity of the client. The Preventive Maintenance Service is performed during normal business hours. Upgrades to off-hours scheduling are available, please contact your Schneider Electric Representative for details.

Schneider Electric Maintenance and Support Service Plans offer the best option to maintain the operational conditions of Prefabricated Data Centers. Our service plans are customizable and include options for on-site service with guaranteed response time, preventive maintenance, replacement parts, and travel and labor for corrective services.