We stand behind our products. If you have the time and knowledge to do-it-yourself, then we’re happy to assist you with troubleshooting or answer your questions at no extra cost.
Sign up for Prime support and benefit from the expertise of our senior technical engineers. They can remotely connect to your system and resolve issues while you observe or work on other tasks. Plus, you’ll also benefit from a bi-annual power system analysis and unlimited online training.
Our most comprehensive service level is ideal for large organizations with mission critical systems, multiple locations and/or limited in-house energy management expertise. A combination of remote and onsite services and a dedicated engineer help you maintain your system for peak performance. You’ll receive daily remote monitoring of your power management server and monthly power system analyses to identify issues before they become problems. You’ll also benefit from an assessment of your energy data by our energy efficiency experts, plus two days of onsite system maintenance, as well as remote service credits to use as you need – customized training, software installation – your choice.