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Search FAQs

Why am I getting an error when I select Initialize Update Indicators whe I try to configure the PQAdvisor Module?

 Issue,
When I click on Initialized Update Indicators as mentioned on page 19 of the Power Quality Advisor Module Configuration Guide
The following error is displayed "The following information could not be retrieved" as shown below.

Product Line:
Power Monitoring Expert
Power quality Advisor Module

Environment:
Power Monitoring Expert
 
Cause:
Checked the link in the PQAdvisor and when I click on any of the "Managers" there are no "Modules" which are compatible.
See attached image from Vista.

 
 
Resolution:

A “free paste” was done, but a “lock paste” as stated on page 19 of the PQAdvisor Configuration Guide found under KB  FA291129.
To resolve the issue, take the following steps.
1.
Backup the existing diagrams, under this directory \config\diagrams\ud\PQ_Advisor
2. Get fresh copy of th diagrams from this BOX link https://schneider-electric.box.com/s/wlc59v78wugnnaix4h70hs7ebtuiibxd
3.  “lock paste” the framework and all the diagrams will automatically work.

 
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