You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
AP9635 Modbus registers are not compatible with NAM Galaxy 5000 Modbus registers.
Product line:
Galaxy 5000 NAM
Environment:
Galaxy 5000 40KVA, 50KVA,60KVA, 80KVA, 100KVA and 130KVA
Cause:
AP9635 Modbus registers are not qualified for NAM Galaxy 5000.
Resolution:
Do not use AP9635 MODBUS resistor for NAM Galaxy 5000 UPS.
Use below link to download the correct Modbus register used for NAM Galaxy 5000.
http://www.apc.com/shop/us/en/products/MGE-JBus-Modbus-Card/P-66061