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Onsite IT Lead

Vị trí:
Selangor, Malaysia
(Các) Thể loại:
Information Technology
ID Req:

Mô tả Công việc

Do you dream of working in a company that is driven by a meaningful purpose?


An inclusive company that empowers you to do your best and be innovative?

We are looking for a Onsite IT Lead (006Q1G) to make a difference!


At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.


What you will do:


  • Ensure excellence in IT operations:
    • To supervise (provide technical leadership), support & guidance to all Onsite team members in Malaysia:
      • Work with the vendors, local IT, regional & global Schneider Digital teams to identify, reproduce and resolve specific IT/technical issues
      • Provide support/assistance to the regional Digital teams if necessary
    • Capture support IT requests/escalations from users and manage the users’ expectations
    • Documenting and managing technical IT issues
    • Standardization of IT operations & processes (L2 standardization)
    • Constantly identify gaps in service and opportunities for continuous improvement
    • Provide technical support for all servers and IT system hosted at all sites in Schneider Malaysia
    • Ensure IT Operations compliance and excellence as per the regional/global targets set by Schneider Digital
  • Vendor Engagement & Management:
    • Participate in contracts review
    • Assist the IT Manager/business in managing escalations from SE pertaining to vendor issues or directly from vendors
    • To coordinate, manage and work with IT vendors on assigned IT tasks/projects/purchases
    • Assist the IT Manager in sourcing of new vendors for IT products and services
    • Follow-up on deliveries of IT products/services from vendors
  • Engagement with SE Malaysia stakeholders & users:
    • To provide identification, analysis, planning and implementation of actions designed to influence SE stakeholders
    • Provide regular updates to the SE stakeholders:
      • IT initiatives/projects/processes which impact Malaysia
      • Cybersecurity awareness
      • Changes in the SE IT landscape as part of the SE Digital transformation
    • Improve the perception of IT by the business and improve the local satisfaction ratings of the IT support to the end users
    • Provide onboarding briefings to new joiners
      • Briefing on SE IT landscape
      • IT support processes and requirements as part of the IT security & mobility setup
  • To lead & manage assigned IT transformations/projects:
    • Support the IT Manager in the global & regional IT transformations/projects
    • Provide technical leadership for successful delivery of the projects
      • regional & global IT projects
      • local IT projects by site (Plaza33, LDC, Gutor & TAMCO)
      • localized IT initiatives/projects (by specific BUs/departments)
    • Work closely or engage with the Digital Onsite Leads & Country IT Managers from other SE countries on regional IT projects/initiatives
  • Maintain IT inventory level and manage purchase requisitions for Malaysia:
    • Manage IT purchases for all sites in Malaysia
      • Active role in managing the annual PC refresh exercise in Malaysia
    • Standardized IT equipment/software procurement process
    • Active monitoring/management of maintenance contracts on all IT devices/services currently utilized/deployed all SE sites in Malaysia



Experience Required:

  • Minimum of 5 years of Technical Lead or supervisory role experience
  • Solid understanding of and experience with various methodologies used to deliver projects.
  • Demonstrated ability to lead projects in a fast-paced environment where resources are often shared across projects.
  • Strong planning, organizing, and coordinating skills.
  • Strong organizational skills.
  • Effective interpersonal, verbal and written communication skills.
  • Ability to handle and prioritize multiple tasks.
  • Ability to work on various teams and contribute to the success of the teams.
  • Effective conflict resolution skills.
  • Experience managing multidisciplinary tasks.
  • Responsible and self-motivated, with the ability to work independently and as part of a team.
  • Good communication and problem-solving skills.
  • Experienced with Windows Server and AD support
  • Experienced in network (LAN, WAN, WIFI & VPN) support. Knowledge in supporting Cisco network devices would be a plus point.
  • A good understanding on latest trends on Cybersecurity




  • 6-7 years of Onsite IT experience. 
  • Bachelor’s Degree in IT or related field.
  • MCSE certification ((would be an advantage)
  • CCNE (would be an advantage)


Benefits we offer:

  • Global family leave
  • Comprehensive medical coverage for employee and dependents
  • Flexible work arrangement
  • Worldwide Employee Stock Ownership

…and more!


We are looking forward to welcoming you in our team!


Schedule: Full-time
Req: 006Q1G
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