Welcome to the Schneider Electric corporate Website

 

Select your location

Welcome the the Schneider Electric French website. It looks like you are located in the United States, would you like to change your location?

Traduisez en francais

Manager - Technical Support

Location(s):
Gurgaon (Haryana), India
Categorie(s):
Information Technology
Req ID:
006ZVN

Job Description

Key responsibility is to lead the Level 2 support for SE.com (Global and Country Websites), APC.com, ascopower.com and greenstruxure.com. It involves working with the global team and partners for integration and solution delivery.

 

EXPERIENCE:

  • Overall 8-10 Years of Support (L1&L2) experience on Front end (Websites)
  • In-depth knowledge of the architecture of current/previous projects.
  • Strong domain knowledge of Web technology and Internet Domain.
  • Experience with L2 support process and monitoring.
  • Experience in Analyzing, investigating, and identifying the root cause of complex customer issues, and communicate findings to the relevant group for resolution.
  • Experience in collaborating with the L3 team on code delivery.
  • Creating monthly support performance report and leading retrospectives with solution owner.
  • Experiencing in handling monitoring alerts and critical incident management process.
  • Experience in working with cross-functional teams to meet SLAs and web satisfaction score.
  • Experience in working with the Global team/Multi-Cultural Environment.

 

 


Qualifications

Technical Skills:

  • Experience in support of Global and Countries websites hosted on Enterprise Content Management System.
  • Experience in troubleshooting on Linux servers.
  • Experience in the Chrome Developer console and Dynatrace.
  • Knowledge of AWS Cloud.

 Soft Skills:

  • Customer First Mindset to provide best-in class customer experience.
  • Possess analytical and conceptual thinking skills.
  • Good verbal and written communication skills.
  • Proactive and leadership skill to manage critical issues.
  • Identify process improvement opportunities.

Education:

Graduate/Post Graduate in Computer Science or Information Technology or Electronics


Schedule: Full-time
Req: 006ZVN
<script> $(document).ready(function() { $('head').append('<meta name="apple-itunes-app" content="app-id=714825126">'); }); </script>
<!-- Start SmartBanner configuration --> <meta name="smartbanner:title" content="mySchneider"> <meta name="smartbanner:author" content="Schneider Electric SA"> <meta name="smartbanner:price" content="Free"> <meta name="smartbanner:price-suffix-apple" content=" - On the App Store"> <meta name="smartbanner:price-suffix-google" content=" - Google Play"> <meta name="smartbanner:icon-apple" content="//lh3.googleusercontent.com/lAVirntKlp63vbntUZvOkMvZI8fE4rIoA5Lwif9M09VxzFhcWE21sTDYqJqOqIPqg4m4=w300-rw"> <meta name="smartbanner:icon-google" content="//lh3.googleusercontent.com/lAVirntKlp63vbntUZvOkMvZI8fE4rIoA5Lwif9M09VxzFhcWE21sTDYqJqOqIPqg4m4=w300-rw"> <meta name="smartbanner:button" content="VIEW"> <meta name="smartbanner:button-url-apple" content="https://app.appsflyer.com/id714825126?pid=Web&c=Smart_app_bannerCORP"> <meta name="smartbanner:button-url-google" content="https://app.appsflyer.com/com.schneider.qrcode.tocase?pid=Web&c=Smart_app_bannerCORP"> <meta name="smartbanner:enabled-platforms" content="android"> <!-- End SmartBanner configuration --> <link rel="stylesheet" href="[PublicationUrl]/assets-re1/css/smartbanner.min.css" /> <script type="text/javascript" src="[PublicationUrl]/assets-re1/js/smartbanner.min.js"></script>
Your browser is out of date and has known security issues. It also may not display all features of this website or other websites. Please upgrade your browser to access all of the features of this website. Latest version for Google Chrome, Mozilla Firefox or Microsoft Edge is recommended for optimal functionality.