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Deputy Manager-Order Management

Location(s):
Mohali (Punjab), India
Categorie(s):
Schneider Electric
Req ID:
007AMA

Job Description

  • Booking Order and processing them as per Policy/ DOA
  • Contact customer and understand the issues in detail in case of any ambiguity.
  • Schedule the customer visit if required
  • Train our Stake holders on any process change that involves them.
  • Special attention to VIP and Mirror customers
  • Plan preventive measure for the transactional errors from time to time.
  • Update the customer regarding Order booking related change, Organization updates wherever needed.
  • Clarify any other customer queries.
  • Escalate to Top management based on customer sentiments and ensure providing the resolution to customer
  • Identify the needs and expectations of the internal stakeholders and appropriately act on the same
  • Identify Risk / Opportunity of every interaction / transaction and prepare mitigation plan against the same
  • Participate in review and present the Target Vs. Actual against KPIs and TAT.
  • Working with SD module (ECC/CRM) in SAP.
  • Responsible for end to end customer support, order creation at the committed time and fulfilment.
  • Expertise in Microsoft Outlook, Excel and (Optional- Salesforce)

  • Schedule: Full-time
    Req: 007AMA
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