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Technical Customer Support Specialist

Location(s):
Ashburn (Virginia), United States
Categorie(s):
Customer Satisfaction & Quality
Req ID:
007LAY

Job Description

 
 
Schneider Electric has an opportunity for a Technical Customer Support Specialist in our Ashburn, Virginia location. 
 
This is an exciting opportunity where you can learn and develop your skills to become part of our highly skilled Customer Support Team delivering high quality Technical Support to our Customers! 
 
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.  
 
Great people make Schneider Electric a great company. 
 
What do you get to do in this position? 
  • Respond to customer support inquiries via phone and email
  • Advise customers on product selection for their applications
  • Assist customers with configurations and setup of Eurotherm products
  • Troubleshoot issues with products and customer applications
  • Triage customer product issues prior to return of a product
  • On site commissioning of Eurotherm products
  • Respond to onsite service requests from Eurotherm customers

 

On September 9, 2021, U.S. Executive Order 14042 was issued, requiring all who are working in connection with federal contracts to be fully vaccinated against COVID-19, or have a company-approved medical or religious exemption. Since the Order was issued, the District Court of Georgia has placed a legal hold on the Mandate’s vaccine requirements in all states nationwide. As such, the vaccine requirements of the Mandate and the Policy are currently on HOLD for U.S. employees, partners, and vendors. If the legal hold is overturned, we will resume the process to comply with the Mandate and Policy and all Schneider Electric U.S.-based employees will be required to show proof of vaccination or have a company-approved medical or religious exemption. We will continue to monitor and comply with the legal decisions regarding the Mandate and adjust our Policy accordingly. Independent of the legal hold, we will continue to comply with customer vaccination requirements.

Qualifications

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.  

 
This job might be for you if:
  • You have experience of working in Customer Support or in a simlar role
  • Have good problem solving skills
  • Like to work with end customers
  • You have in interest in technology, particularly related to electronics, instrumentation or process control
  • Are interested in further developing skills and understanding of process control applications
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers.  
  
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.  See what our people have to say about working for Schneider Electric.   
 
  
Let us learn about you! Apply today.  
   
You must submit an online application to be considered for any position with us. This position will be posted until filled.  
   
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.  
   
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.  
   
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  

Schedule: Full-time
Req: 007LAY
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