Browse FAQs

Why can't Vijeo Designer download to my brand new XBTGK?

Published date: 01 November 2019

Issue:
Cannot download to a brand new XBTGK with Vijeo Designer V6.2.

Product Line:
Vijeo Designer 6.2, XBTGK

Resolution:
Due to a internal component change, all brand new XBTGK's will come with firmware version 0.1.2.15 or higher. These new units must be programmed with Vijeo Designer V6.2 SP3 or greater.

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.