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Unable to send from events in SystemLog

Published date: 11 December 2018

Any of these:
  • Error in the system log - 'Caught 'RequestThread: unknown' file .\network.cpp line 217'
  • The system log fills with events like 'Unable to send from xxxx to xxxx'
  • All real time communications stops
  • No logs will be uploaded by the Log Inserter
Product Line
Power Monitoring Expert 7.2.2 (only)
Important: This patch does not apply to any other version.

Windows services

ION Site Service

*Warning: Take backups of any files prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop).

Check the SystemLog and verify the following events occurr:
  • Unable to send from IONSERVICES.<server-name> to <server-name> 
  • Unable to send from LOGINSERTER.<server-name> to <server-name>
  • Unable to send from TREEMON.<server-name> to <server-name> 
If so, apply the patch attached:
  1. Shut down all the ION services
  2. Rename siteserv.exe - it's in the ..\system\bin directory (do not delete this file)
  3. Copy in the attached siteserv.exe hotfix
  4. Restart the ION Services


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