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What to check when the Magelis HMI cannot send emails via SMTP2Go?

Published date: 17 October 2019

Issue:
Vijeo Designer Runtime cannot send emails via SMTP2Go on the Magelis but is successful via simulation

Product Line:
Vijeo Designer, Magelis HMI, XBTGT, XBTGK, XBTGH, HMIGTO, HMIGTU, HMIGK

Resolution:
When the HMI cannot send emails, but simulation works fine, it is likely the network settings on the HMI are incorrect. Ensure that the IP, Subnet Mask, Default Gateway, and DNS server are all set up correctly. Typically you can compare your PC's settings vs the HMI's settings to find the differences (if they are on the same network).

 

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