Browse FAQs

Missing data from Com'X series emails

Published date: 19 March 2019

Emails from Com'X do not include data exports such as .CSV files

Product Line
Com'X 510, Com'X 200, Com'X 210

Data exporting

Make sure the Com'X is configured to log data, and confirm communications with downstream devices. 

If the Com'X is configured to log data and communicating to downstream devices, but not logging, confirm that the SD card inserted in the Com'X does not have "Write Project" engaged.
If "Write Project" is engaged, disengage it and restart the Com'X. 

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.