Browse FAQs

Why are my EGX300 web pages missing?

Published date: 01 February 2019

When trying to open EGX300 web page using IP address, it'll display error "HTTP 404 page not found" after entering correct username and password

Product Line

HTTP server/Web pages

This issue possibly happens when file system (Memory) is corrupted

Steps to troubleshoot and verify if file system is corrupted:

1) Login to EGX300 using FTP. In Windows you can do that by opening a windows browser and type:
ftp://[EGX 300 IP address] and enter username and password.
You'll notice all files/folders are gone. FTP is empty.

2) Open a web browser and access EGX300 using it's IP address.
after entering correct username and password, it'll display error "HTTP 404 page not found" 
Modify your address to the following:
[EGX300 IP Address]/index.shtml

You'll be able to see a corrupted EGX300 web pages, like the image below:

Click on "Diagnostics" tab and scroll down to "File System" section

You'll notice Total space and free space = 0 KBytes

That confirms that memory is corrupted. In this case, Gateway will need to be RMA'ed

If File System space is not showing as 0 KBytes, follow normal procedure for EGX300 firmware upgrade to upload a new copy of disk image to the gateway
Firmware upgrade process can be found in FA212757
Latest EGX300 firmware version can be found in FA242399

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.