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How do I troubleshoot an Altivar Process Drive that would not connect or communicate to a DeviceNet device or network?

Published date: 24 June 2020

Altivar Process Drive that will not connect or communicate with a DeviceNet device or network.

Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)

All serial numbers for Altivar Process Drive



Note: This FAQ goes over some basic checks and troubleshooting tips. For extended troubleshooting please refer to your drives DeviceNet manual.

Drive Will Not Connect
  • Communication Module
    • DeviceNet is not integrated on the Altivar Process drives. Must use module VW3A3609.
    • The VW3A3609 Fieldbus module, with a minimum V1.6IE01 firmware version, is compliant with the Altivar process product range.
    • Only one communication module can be used at a time
  • Installation
  • Network
    • Check for any duplicate addresses on the network.
    • Check to make sure you have proper configured assemblies
  • Programming
    • Check Basic Settings on the drive. Make sure the following is set:
      • IP Address
      • Baud Rate
      • Data rate used
      • Make sure drive is power cycled after any Communication settings are changed.
    • Check for properly configures assemblies
  • Troubleshooting
    • Check LEDs on the drive
Drive Connects But Will Not Run
  • Network
  • Programming on the Drive
    • Confirm drive is setup for Network Control
      • Check Command and Reference Menu
        • [Complete settings] [Command and Reference]
  • ​​Troubleshooting
    • Check Communication Map
      • [Display] [Communication map]
        • ​​Check Command Channel
        • Command Register
        • Ref Freq Channel
        • Ref Freq
Reference attached manuals for further troubleshooting 

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