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Installation fails and displays this error: "This version of Vijeo Designer does not contain a previously released Hotfix that was installed on this machine.  The installer will now quit."

Published date: 14 December 2018

Issue: There is an error when installing a service pack on top of a Vijeo Designer version that has been patched by a hotfix.

Cause: Due to parallel development schedules, it is possilbe that a previously released hotfix is not merged into an upcoming or latest service pack. Special care must be taken in order not to lose the fix of the hotfix. Typically, the following service pack will begin to contain the hotfix once it has been merged.

Product Line: Vijeo Designer 6.2 or higher.

Resolution: If you see this error, you will need to decide if the hotfix patch is more important or if the update to the latest service pack is important. If the hotfix is more important, you should not install the update and wait for the official service pack release containing the fix. If the service pack update is more important, you will need to uninstall the Vijeo Desginer, re-install Vijeo Designer, and then apply the service pack (without the hotfix).


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