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PM5500 meter shows network parameters highlighted with !! points.

Published date: 21 October 2019

Issue
The PM5500 network parameters are entered and display properly, but with “!! <parameter>!!” around the IP Address, Subnet, and Gateway parameters on the PM5500 series meter.. As seen below:



Product Line
PM5500 series meter

Environment
Front Display

Cause 
This message indicates there’s a physical connection issue or that the meter has not been power cycled since the settings were altered. The network parameters will be highlighted with '!!' when the meter is awaiting the response from a connected router or managed switch which can take 2 to 3 minutes, depending on the network traffic.
 
Resolution
If the communication is not established even after 3 minutes, please power cycle the meter twice. If the issue is not resolved, directly connect to the meter with a laptop to confirm it is a network issue or not. To connect a meter directly to a computer, please follow the process outlined in FA221245.

Call Technical Support(888-797-6468), if the steps above do not resolve the issue.
 

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