Browse FAQs

How to fix SOmove connection problem after windows 10 update? TCSMCNAM3M002P cable is not identified properly

Published date: 26 June 2020

Microsoft is not always doing right thing. This time after windows 10 update, it updated all drivers including that one used by Somove and TCSMCNAM3M002P cable without asking. The problem is that RS232/485 chip in the TCSMCNAM3M002P is also used by other, non-schneider devices and windows automatically switches to other (newer) driver version despite the fact that it is not compatible with schneider HW and SW. Windows cannot distinguish whether the driver is used for Schneider components or not.
Solution is to uninstall driver completely and install again. See attached file for step-by step procedure.

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.