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Why doesn't my EcoStruxure Augmented Operator Advisor Application launch on my tablet?

Published date: 25 October 2019

Issue:
When launching an installed application on the EcoStruxure Augmented Operator Advisor App, there is an error indicating that files are an invalid format. The application does not launch thereafter.

Product Line:
EcoStruxure Augmented Operator Advisor

Resolution:
When there is an error indicating that your application's file format is invalid, this is a good indication that your EcoStruxure Augmented Operator Advisor application was built with a different version than what is supported by the app installed on your tablet. Ensure that the versions of the EcoStruxure Augmented Operator Advisor builder is the same as the version of your EcoStruxure Augmented Operator Advisor app installed on your tablet.

For example, if your EcoStruxure Augmented Operator Advisor builder is version 2.4 and the version of the app on your tablet is 2.3, the application will not run. They both must be version 2.4.

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