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    About IDC and the study findings

    IDC, a premier global market intelligence firm, has engaged with over 1,400 business decision-makers on how they select third-party service providers to help address their operational business needs. Discover what your industry peers have to say about why they initiate service partnerships.

Why organizations are partnering with expert service providers


Improve overall productivity

What if one of your processes unexpectedly shuts down? Learn how digitally connecting remote experts can help minimize the risk of unexpected downtime and increase productivity.

Maximize business resiliency

Cyber and physical safety are top business priorities. Learn how organizations are partnering with expert third-party service providers to address these concerns.
Two men wearing hard hats talking on an oil rig

Optimize operational efficiency

Do your operational risks keep you up at night? Learn how your peers are planning for current and future challenges to optimize operational efficiencies.

“The survey results reveal that partnering with experts truly unlocks untapped business value.”

Frederic Godemel, Executive Vice President, Power Systems and Services Business, Schneider Electric

How can expert services help your business?

Digital connectivity and artificial intelligence

Broadband connectivity and predictive software, combined with advances in remote monitoring are poised to rewrite the value proposition for professional services.

Business resiliency in a world of change

Smart companies realize it’s critical to have both technology and planning in place to speed their incident recovery and protect people, assets and earnings.

Partnering with experts improves success

Service partners can deliver the expertise and guidance organizations need to transform their infrastructure and springboard their conversion to an agile, fully digital organization.
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