About IDC and the study findings
IDC, a premier global market intelligence firm, has engaged with over 1,400 business decision-makers on how they select third-party service providers to help address their operational business needs. Discover what your industry peers have to say about why they initiate service partnerships.
How service providers impact organizations
40%
Increased quality or effectiveness of service
38%
Improved operational efficiency of facilities
36%
Improved resiliency of facilities
32%
Adopted best practices and methodologies
31%
Freed up internal staff to focus on other important initiatives
30%
Augmented internal staff skillset, addressing in-house skills gap
Why organizations are partnering with expert service providers
