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  • Engineers above turbine hall reviewing plans, industrial automation, machine control, sustainability reporting.

    Maintenance and Support

    Optimize your automation system and engineering by taking advantage of the benefits received through our maintenance and support services programs.

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    Maximizing equipment uptime is easier than ever

    Register your installed equipment via the mySchneider app to anticipate obsolescence, shortage of spare parts and get informed about security breaches or quality recalls. Turn equipment help insights into performance improvements.

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    On-site Maintenance

    Our support programs connect you with the experts, reports, tools, discounts and maintenance services you need to extract maximum life cycle value from automation hardware and software. Our industrial automation support services provide flexibility for all aspects of your electrical distribution and automation systems.

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    Our Support Programs

    Hardware - Preventative maintenance site visits, site engineering services, spare parts, module exchange and reserve programs.
    Remote management – Optional proactive monitoring of system status and health, including recent enhancements to cybersecurity, automated backups, and network troubleshooting.

    Software – Maintenance releases, service packs, patches and software updates, discounts on all offline tests, development, or disaster recovery system licenses.
    Additional options – Flexible funding, upgrade and migration planning, 4-hour response times, expanded onsite visits, lifecycle assessments, cybersecurity and turbomachinery services, Arc Flash mitigation, training and consulting

    Benefits and features

    • Protect critical investments by effectively maintaining hardware and software systems; ensure all systems are always up-to-date.
    • Maximize asset performance by reducing downtime and increasing performance levels.
    • Reduce total cost of ownership and operation through innovative discounts and flexible funding options.
    • Improve operational performance by leveraging Schneider Electric resources to drive added value, and maximize system utilization.

    • No surprises – understand the current lifecycle status of the products in use at your site and know the best time to replace them.

    > Lifecycle management services
    > Hardware module replacement programs
    > Parts management
    > System Asset Viewer

    Program Guides

    Spare Parts and Repairs

    Keep your plant running by reducing downtime, planning maintenance operations, preventing failures, and identifying automation issues.

    Architects and project manager in a video conference meeting with engineer

    Our Solutions

    Technical support - Our phone support experts provide extensive knowledge of our automation products and applications, and will help you install, configure and diagnose to resolve your technical issues.
    Spare parts - Acquire and maintain the inventory levels necessary for optimal plant performance. Whether stored on your premises or in a central inventory, your critical parts are always available when you need them.
    Exchange and repair - Our network of global repair centers help extend the life of your automation equipment with high-quality repair services, and detailed incident reports to help minimize the risk of recurring issues.

    Extended warranty - Broaden your protection through an extended warranty and an on-site extended warranty. These options will ensure peace of mind and better control over your maintenance budget.
    On-site expert assistance - Our field services experts can support maintenance staff in everyday operations, or during emergency events. Available on-demand, or on a scheduled, full-time basis, our on-site service helps you address your most-pressing concerns.
    Software update and support - Ensure you receive timely updates and patches for Schneider Electric’s software products, to accelerate issue resolution and minimize risk of outages.

    Extended Warranty

    To provide peace of mind and increased reliability, you can extend your warranty on selected products for up to 5 years. You can cover variable speed drives, HMI, PLCs, and machine automation for 3 or 5 years from the date of manufacture.

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    Benefits and features

    Extended warranty:
    Extend your standard warranty for an additional one or three years with:
    • Replacement or repair of product
    • Ship first — return later
    Helps you control your maintenance costs as in case of failure Schneider will provide a replacement or repair as applicable.

    Service levels 
    • 3 years from the date of manufacture 
    • 5 years from the date of manufacture (for selected parts only) 
    Note that standard warranty covers the first 2 years.

    Benefits:
    Extended warranty provides flexibility, peace of mind and improved control of your maintenance budget.
    • Protect your budget from unscheduled expenses
    • Reduce your administrative costs
    • Protect your investment
    • Benefit from high-quality repair performed by
    Schneider Electric experts

    Get in touch for support

    Visit our Customer Care Center to learn more about the right services for your business.
    Contact us