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    ArcFM Web Power Series

    To help you get the most out of your ArcFM Web solution, we’ve created the first-ever Power Series of webinars. Starting with simple workflows and building in complexity each webinar includes in-depth demos and tips and tricks to make your work faster and easier.

    Watch the webinars
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    Get prepared for ArcFM XI and the Utility Network

    Learn how Schneider Electric is helping utilities plan and prepare for their move to the Utility Network and the ArcFM Solution XI Series with the ArcFM Editor XI Pilot program.

    Learn more about ArcFM Editor XI

    ArcFM Professional Services

    For more than 60 years, Schneider Electric has been a key innovator in the utility solutions industry. We continually hone our project management and implementation techniques to ensure each project’s success – minimizing risks and quickly addressing challenges.

    Specific Areas/Groups

    Each of our groups has a specialty that can be applied either within the construct of an implementation project or in the form of responsive, specialized, high-quality professional services in order to ensure maximum value and success with the ArcFM Solution.

    • Implementation

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        Implementation Services

        Our implementation services specialists are experts in all aspects of ArcFM installation, configuration, and the intricacies of your ArcFM data. We can assist your team with data model optimization for conversion and data review and health checks to ensure your system can operate at peak performance. We apply our deep knowledge of the ArcFM Solution to test plan development and our testing best practices are invaluable during factory, user, and site acceptance testing. This group is uniquely qualified to support your production deployment as you place the new system in the hands of the end users.

    • Solution Architect / DBA

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        Solution Architect and Database Services

        The cornerstone of our implementation blueprint is the application of consistent patterns in the areas of requirements gathering and solution design. Our solution architects work tirelessly to ensure we understand your wants. We then apply our subject matter expertise in the area of Enterprise GIS solutions and services design as well as database architecture to develop a solution that satisfies your needs. Our architects work to ensure that the rest of the Client Services groups understand your specifications clearly (essential to minimizing implementation risk) and provides oversight during execution to ensure the system is built as designed. This group promotes optimal database performance by tuning the system based on our years of experience making the ArcFM Solution hum.

    • Software Engineering

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        Software Engineering Services

        This group thrives on applying its software engineering expertise to implement, extend, and customize the ArcFM Solution set of products to enable our clients to realize greater productivity and efficiency in their daily jobs. We strive to produce high quality and tested software, developed in close collaboration with our clients. We are committed to delivering the highest level of customer satisfaction through the entire development process.

    • Education

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        Education Services

        Each of our instructors has an extensive GIS background, comprehensive teaching experience, and a passion for learning. These educators apply their passion in preparing and teaching end-users, administrators, and business partners for a productive future with ArcFM and our full suite of products. We plan, develop, and deliver directed and engaging courses. Our efforts can be applied to both “train the trainer” and “train the tester” initiatives, based on either core course materials or custom course materials "made to order" for your solution.

    • Extended Support and Maintenance

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        Extended Support and Maintenance (ESM)

        Our Extended Support & Maintenance (ESM) engineers are passionate about providing you with long-term support and maintenance of your customizations and implementations while developing and maintaining a mutual long-term relationship. Once you are in production with the ArcFM Solution, our Technical Account Managers work to ensure the utilization of ArcFM Solution to the fullest potential, effectively maximizing your company's investment. In-depth knowledge of your systems and your needs combine with up-to-date knowledge of the latest ArcFM Solution features and functionality to help keep your production systems running at peak operational performance.

    • Project Management

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        Project Management

        Working under the oversight or our Project Management Office, our seasoned project managers control scope, schedule, and budget with an eye on project risks and issues uncovered during implementation. Our project managers engage representatives from every group within Client Services at the appropriate moment in the project lifecycle, to apply skills and knowledge to accomplish the goals of your project. Understanding the relationship between communication and project success, our project managers work to ensure that the people working on your project have the information they need, when they need it, to continue forward and deliberate progress through each phase in the project.

    Our Experts

    GIS Professional Services, like all of Schneider Electric, understands that its single greatest asset is its people. Comprising six tightly integrated functional groups, Professional Services employs technical professionals with a passion for optimizing customer solutions to offer best-in-class value to our clients. Common themes unite these groups into a cohesive organization.

    Love of technology and the challenges inherent in applying technology to solve the toughest business problems.
    Passion for all things utilities. We never stop investing in deep domain expertise which provides the foundation of our success.
    Focus on the customer to develop and nurture lasting relationships. We never stop listening to gain a better understanding of customer needs.
    Commitment to continuous improvement. We apply best practices on every engagement which we update and develop with lessons learned from every implementation.