VIE - Training & Change Management Support

The VIE is an international program for young professionals between the age of 18 and 28 who are European Union nationals. In addition, the candidate cannot come from the country hosting the mission. 

PLEASE NOTE that only applications submitted in English can be considered by our non-French speaking partners at Schneider Electric. Therefore, it is strongly recommended that you post your resume in English.

Get to know our company 

At Schneider, we believe access to energy and digital is a basic human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment.

We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries.

We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate about our  Meaningful Purpose, Inclusive and Empowered values.

You will join the Global Digital Customer Support Team, that aims at digitizing our Services provided to our Customers for pre-sales and post-sales related queries. To support our digital transformation, you will be involved in building Change Management strategies to support our Customer Support Agents worldwide on using our digital tools (CRM, Phone, Chat, etc.) and follow our processes. Your main missions will be to:

1/ Drive and Execute the Training and Change Management Strategy for the Omnichannel Evolution and Computer Telephony enhancements targeted in 2021 (any training material/communication required)

2/ Responsible for providing Support with the drawing up and executing of the Training Strategy

2/ Participate in the User Acceptance Test Sessions (UAT) to get familiar with the Solution to be deployed and trained

3/ Consolidate Training Communication Toolkit (ppt, videos, WalkMe walkthroughs)

4/ Maintain updates on the training documentation after release and follow-up on the functionality updates

5/ Secure training environment availability for the training sessions

Education:

Education:

Masters’ Degree in International Management, Marketing, Communication or Business Administration.

Technical Field:

International Management, Marketing, Business Development, Communication, Intercultural Management.

Work experience needed: 1-2 years (internship or similar)

Requested languages (marked as bilingual, fluent, well known, basic knowledge):

the applicant should be perfectly fluent in English (both spoken and written). Spanish is a plus.

Personal abilities or skills:

• Excellent spoken and written skills in English
• Rigorous and detail-oriented
• Excellent communication skills
• Strong organizational skills
• Proactive and dynamic
• Comfortable in working in an international environment
• Full proficiency in Microsoft Office tools
• Experience on Salesforce Service Cloud (CRM) is a plus

Schneider Electric is committed and believes that diversity and inclusion are essential elements of its performance.

Schneider Electric Company Story: Our technology is everywhere watch the video