Application Engineer - Service Now
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
Great people make Schneider Electric a great company.
Member of an international organization, the application support is responsible for the global performance of the support to one application ("support" to be understood as a whole chain of people from the helpdesk to the few experts of the application).
What do you get to do in this position?
|1. Application operation & User support |
- Accountable for deployment & maintenance of an homogeneous and high level competence of the support teams
- Defines relevant Service Level Agreements for the activity of support to the users of the application
- Act as an escalation point and contibute to solve users issues
- Ensure an efficient relationship with partners, stakeholders and other teams of the organization, to address technical issues
- Formalize and communicate all procedures related to application's operation (FAQs, Best practices, …)
|2. Application deployment |
- Provide technical support to deployment projects
- Accountable for the support teams to be assigned and trained, at each delivery of a new release of the application
- Evaluate resource needs to ensure proper operation of the worldwide "chain to support users"
- Ensure that appropriate extra support can be provided to application deployment projects
|3. Maintenance & Technical evolution |
- Contribute to continuous engineering and improvement projects, related to the application.
- Responsible for the training of support people on evolution and new features of the application.
-Maintenance, configuration, customaizations and ehnacement of Service Now application
This job might be for you if:
|Knowledge of technical components such as LDAP, VPN, SSL and other such technologies|
|Basic understanding of Integration methods and capabilities (ETL, FTP, REST, SOAP, JDBC, Rest API, API)|
|Good Understanding of relational databases|
|Good Understanding of Agile Development|
|Proven experience (4+ years) as a key ServiceNow Service Portal technical resource leading the development of solutions in client environments|
|ServiceNow Admin Certification|
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer. Click to find out more about working with us: http://se.com/mx/carreras
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.
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Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.