Technical Support Engineer
Technical Support Engineer – Eurotherm
is to empower all to make the most of our energy and resources, bridging
progress and sustainability for all. We call this Life Is On.
Our mission is to be your digital partner for Sustainability and Efficiency.
We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.
We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.
Eurotherm by Schneider Electric is a global manufacturer of instrumentation, systems and services designed for the efficient operation of industrial processes. The company’s 50-year international reputation as a provider of innovative solutions across a broad spectrum of vertical markets is complemented by a range of engineering support services, designed to improve the performance and effectiveness of customers’ plant-wide assets.
You will be Responsible for providing technical support on Eurotherm’s systems and solutions business for the UK & Ireland, Eurotherm’s group companies and partners across the world.
Geographical areas of responsibility are:
End users - UK & Ireland, Groups Companies & Partners – rest of world.
The role may require travel time to time within the UK and overseas including offshore
The successful candidate will be required to work a rota 24/7 shift pattern (typically 1 week out of 4).This role will be mainly remote based but you might need to go to the office in Worthing to run specific tests that can only be done on site due to health and safety reasons.
Your main responsibilities:
24-hour technical support and breakdown coordination to Eurotherm’s Service Contract customers via 1 in 4 weekly rota.
• Arrange Preventative Maintenance work for Service Contract customers.
• Maintain logistics support for Parts management business.
• Commissioning of systems and projects.
• Breakdown response were technical expertise or logistics require.
• On-site technical expertise support. Occasional offshore (oil platform) or overseas work.
• Delivery of training courses to end users and Eurotherm personnel.
• Specification and delivery of small solutions and systems.
• 1st and 2nd level technical support of Eurotherm’s system-based products and the systems themselves.
• Liaise with R&D to provide solutions to complex technical problems.
• Support for field service engineers operating in the field both during working hours and outside working hours when on duty.
• Provide assistance to the service centre for the repair of instrumentation.
• Nominated non-support activities required by the Technical Support Manager.
You must have a driving licence
Technical competence with excellent diagnostic and analytical skills
Ability to work calmly and logically in difficult conditions.
Self-motivated and good organizational skills
Excellent verbal and written communication skills. Speaking English is a must have.
Broad knowledge of industrial instrumentation, PLC/SCADA and DCS
Ethernet technologies (Switches, Bridges and Routers etc) and TCP/IP communication.
Windows Server internals, Client/servers architectures, domain architectures, virtual machine technology
Database SQLServer or MSAccess programming/support experience.
Programming or scripting language experience.
HNC/HND with relevant Engineering experience.
What we offer:
You can look forward to growing your career in a dynamic workplace with significant personal responsibility and flexible working models to ensure the right work/life balance.
A dynamic and personal atmosphere, working across teams
A company culture that encourages high performance and personal development
An attractive compensation package including the comprehensive fringe benefits expected of an international company
We are an employer that is characterized by both the appreciation and equal opportunities of our employees, a recipe for generating success.
Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice – apply now online.
Diversity is our heritage and our
future. Be a part of it.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
We are open to a conversation about flexible working.