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Schneider Electric launches new customer experience survey

The global leader in energy management and automation, Schneider Electric has announced the launch of their customer experience survey in Africa.

“Schneider Electric takes customer satisfaction very seriously. Through this survey we endeavour to listen carefully to all our customers’ feedback, and work hard to review all comments so that we can take the necessary actions to ensure we continuously improve their experience,” says Schneider Electric’s Director of Customer Satisfaction and Quality, Suren Naidoo.

Recognising that the world is becoming more digital, Schneider Electric’s short email survey will serve as a platform to ensure that the company is able to better understand their clients’ needs.

“We understand that customers have rising service expectations and they are increasingly seeking seamless access to the latest digital capabilities, as well as relevant and tailored industry expertise. To stay ahead of these expectations, we wanted to adapt our customer experience survey to better align ourselves with the customer of today,” he says.

“This new survey will not only allow us to respond more efficiently to any issues raised, it has also been designed to save our customer’s valuable time,” he added.

The new short email survey takes only 3 minutes to complete, and participants will be afforded the opportunity to tell Schneider Electric what was most important to them in their interaction with the company, and how its service might be improved in future.

Following any interaction with Schneider Electric, customers will now receive the survey by email from schneiderelectric@express.medallia.eu.


About Schneider Electric
Schneider Electric is leading the digital transformation of energy management and automation in homes, buildings, data centres, infrastructure and industries. With global presence in over 100 countries, Schneider is the undisputable leader in power management – medium voltage, low voltage and secure power, and in automation systems. We provide integrated efficiency solutions, combining energy, automation and software. In our global ecosystem, we collaborate with the largest partner, integrator and developer community on our open platform to deliver real-time control and operational efficiency. We believe that great people and partners make Schneider a great company and that our commitment to innovation, diversity and sustainability ensures that Life Is On everywhere, for everyone and at every moment.

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