{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
Search FAQs
Why does my Smart-UPS 15k/20k indicate "System failure Detected by Surveillance"?

Issue:

"System failure Detected by Surveillance"

Product Line:

Smart-UPS Online

Environment:

All SURT15k/20k models, All Serial Numbers

Cause:

"System failure Detected by Surveillance" is a general system fault. It may sometimes be caused by improper wiring during a startup, but can also appear during normal operation. It is frequently accompanied by other fault messages that will more clearly indicate the actual issue.

Resolution:

Inspect wiring if unit is a new install. Troubleshoot any other reported faults/errors. If issue persists, contact APC support.

Schneider Electric South Africa

Explore more
Range:
Articles that might be helpful Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Range: