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Installing NetBotz 5.x firmware after a failed install will cause the 2nd install to get stuck

Published date: 09 February 2021

Issue:
Installing Botzware 5.x after a failed install will cause the 2nd install to get stuck

Product Line:
NetBotz

Environment:
NBRK0750 NBWL0755

Cause:
It's been seen where trying to reinstall the current firmware on a NetBotz 75x unit can cause an exception. Trying to reinstall again will cause the NetBotz to become unresponsive.

Resolution:
Simply power cycling the device should allow the unit to fully boot back to the original firmware.
Please note that this may happen with any failed upgrade.
 

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