Issue
'Failed to to create empty document' gets returned when trying to create a new workspace.
Product Line
All version of the 'Advantys Configuration software'.
Environment
Windows 7
Resolution
This could be caused by an invalid registry setting. to resolve the problem, try deleting the
registry key named
[HKEY_USERS\Software\Schneider Electric\Advantys]
The deleted key will be re-created dynamically by the software during the next startup.
(You may want to export this to a back up file before deleting it.)
WARNING: BE VERY CAREFUL WHEN USING THIS SHAREWARE TOOL TO EDIT THE
REGUSTRY. IF THESE STEPS ARE NOT FOLLOWED EXACTLY, YOU MAY
INADVERTENTLY DELETE SOMETHING ELSE WHICH CAN CORRUPT
YOUR WINDOWS OPERATING SYSTEM. SCHNEIDER ELECTRIC CANNOT
BE HELD RESPONSIBLE IF THESE DIRECTIONS ARE NOT FOLLOWED
EXACTLY
To export the registry key:
- Click on Start\Run
- Type in 'regedt32' to open the 'Registry Editor'.
- Click on 'HKEY_USERS' to expand the tree.
- Click on the user profile folder to expand the tree.
- Click on 'Software' to expand the tree.
- Click on the 'Schneider Electric' to expand the tree.
- Right click on 'Advantas' and select 'Export'.
- Type in a filename for the exported file and click on the 'Save' button.
To delete the registry key:
- Click on Start\Run
- Type in 'regedt32' to open the 'Registry Editor'.
- Click on 'HKEY_USERS' to expand the tree.
- Click on user profile folder to expand the tree.
- Click on 'Software' to expand the tree.
- Click on 'Schneider Electric' to expand the tree.
- Right click on 'Advantas' and select 'Delete'.
- Click on the 'Yes' button to confirm the delete operation.
- Close the 'Registry Editor'.
.
Released for: Schneider Electric United Arab Emirates
