You are using the PowerChute Agent to protect your Windows desktop machine with hibernation and/or sleep enabled and experience communication issues on wake up.

Issue:
You are using the PowerChute Agent to protect your Windows desktop machine with hibernation and/or sleep enabled and experience communication issues on wake-up.

Product Line:
PowerChute Business Edition 9.1, 9.1.1, 9.2, 9.2.1, 9.5, 10.x
PowerChute Serial Shutdown

Environment:
All supported Windows OS

Cause:
When connected to a Smart-UPS or Easy-UPS, hibernate and Sleep are not supported with PowerChute Business Edition or PowerChute Serial Shutdown.

Hibernate is supported when PowerChute Serial Shutdown is connected to a Back-UPS starting with version 1.2

Solution:
Disable Hibernate and or Sleep for shutdown in Power Options

Released for: Schneider Electric United Arab Emirates