Easergy Miocm P54x relay' HMI shows " PROT COMMS/ IM64" What are action or checks need to be done to solve this ?

Issue:

Easergy Miocm P54x communication related issues with SCADA

Product range:

Easergy  Miocm P54x relays

Resolution:

1) Please check whether “Prot Comms/IM64 “setting has properly configured in both end (local & remote) P54x relays

2) Can you check whether the test is well done with a certified and clean Optical Power Meter, with the right and clean connection and right optical fiber between Tx and Optical Power Meter and Optical Power Meter set on the right value (with the right nm value ).

Kindly check the losses are in line with the details mentioned in the manual.If it is not inline with the limit ,you may need to attenuator to boost/normalize the signal level(if require)

3) Ensure the healthiness of the P546 device: Thanks to set each device on 'Commission Test / Test Loopback / Internal and connect Easergy Studio to poll the values below on both devices, it should be wait 1 minute before perform screenshot :

With this analyze on both end, we will be able to confirm if Intercomm board/card is working fine.
If both values on Ch1 and Ch 2 are more or less 3 ms, the card is Ok, and customer need to check the report Channel’s connection quality.

If you still face the issues ,thanks to contact our customer care center for support with the below information for detail analysis:

a) Easergy studio  complete system file  i.e. studioarch file(for both ends) with settings ,PSL,MCL /ICD file events,DR ,etc..( extracted directly from relay not in PDF)
b) Video of the rear ports LED conditions Snapshot /picture of measurements 4 during issue occurrence
c) Communication traces captured by recently during issue occurred (Wireshark)
d) End to end complete differential protection scheme
e) Detailed test description with communication architecture

f) Pointwise answer for the above question (1-3 and a-e) with files requested

Released for: Schneider Electric United Arab Emirates