Issue:
InF3 error on the ATV630 and ATV930 Process drives.
Product Line:
ATV630, ATV930, ATV660, ATV960 etc
Environment:
All
Cause:
ISL communication time out error between Application and power board
Resolution:
• Check the internal connections (44 pin ribbon cable between control block and power board).
• Replace the control block
In some situations INF3 has been reported on Size 7 drives running Firmware V3.7 IE40. This was a rare occurrence, and only reported on Size 7. This issue has been corrected on versions above 3.7.
​​​​​​​
If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
Frequently Asked Questions - Schneider Electric (se.com)
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
InF3 error on the ATV630 and ATV930 Process drives.
Product Line:
ATV630, ATV930, ATV660, ATV960 etc
Environment:
All
Cause:
ISL communication time out error between Application and power board
Resolution:
• Check the internal connections (44 pin ribbon cable between control block and power board).
• Replace the control block
In some situations INF3 has been reported on Size 7 drives running Firmware V3.7 IE40. This was a rare occurrence, and only reported on Size 7. This issue has been corrected on versions above 3.7.
​​​​​​​
If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
Frequently Asked Questions - Schneider Electric (se.com)
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
Released for:Schneider Electric United Arab Emirates
