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Easergy MiCOM P14x relay is hanging when injecting three-phase current above 0.25 A, but works fine with single-phase injection. How can this be resolved?

Issue/description:

Easergy MiCOM P14x relay is hanging when injecting three-phase current above 0.25 A, but works fine with single-phase injection.

Product family:

Easergy  Micom P14x relays

Resolution:

Please check no gap detection on/off. & disable no gap detection from the event record in the Record Control in the Easergy  Micom device to solve this issue.

Kindly find attached the snapshot how to reach no gap in Micom P14x relays.

If you require any further assistance, please contact our Customer Care team.
Local Customer Care support contact details can be found at the following Schneider Electric link:
https://www.se.com/eg/en/work/support/customer-care/contact-schneider-electric.jsp

Released for: Schneider Electric United Arab Emirates

Attachment(s)
Px4x_No gap unselect _procedure.JPG.jpg [37.53 KB]
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Range:
MiCOM P24x
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