PME activation failure: Request includes a license that has no remaining usage rights available

Issue:
The user is met with an error during PME license activation
Request includes a license that has no remaining usage rights available. (8271)

Environment:
Power Monitoring Expert 2020
Power Monitoring Expert 9.0
Power Monitoring Expert 8.2

Resolution:
This issue normally occurs in the following cases:

• The user is trying to activate PME in a new machine installation.
• The user is trying to reinstall PME after a hardware failure or hardware upgrade

Once PME is activated, a license is “locked” to its host computer (physical or virtual), and can only be activated on one machine at a time. If the system detects a hardware failure or upgrade, the license will become untrusted in the host even though its still activated on Schneider Electric servers.

If the PME installation needs to be migrated to another machine, a hardware upgrade is required or the O/S needs to be reinstalled, return the licenses prior to performing the change. Once the new server install is complete, the licenses can be activated again using the normal online or offline activation procedures.

Returning the license simply means reversing the activation process, that is, “unlocking” the license from its host, thereby making it available to be activated again, either on another host or the same host.

If the licenses are not returned prior to the above, contact the Software Registration Center to reactivate the licenses.
Software Registration Center contact details

Released for: Schneider Electric United Arab Emirates