Issue:
Can't download to a new HMIGTO / HMIGK using Vijeo Designer v6.2 SP11 or older.
 
Product Line:
HMIGTO and HMIGK families of HMIs
 
Environment:
Vijeo Designer v6.2
 
Cause:
The new HMIGTO/HMIGK families have a hardware component change that requires Vijeo Designer v6.2 SP12.
 
Resolution:
The Harmony HMIGTO and HMIGK families of HMIs that are manufactured recently with SV4.0 or later on the sticker on the back of the HMI require Vijeo Designer v6.2 Service Pack 12.
 
Please find the download links for SP12 here:
https://www.se.com/us/en/faqs/FAQ000239885/

Released for:Schneider Electric United Arab Emirates