Power Monitoring Expert 8.2 - It is not possible to download the Calendar Trend Week Report as a pdf or tiff if the time period chosen is 'Last 7 Days'

Issue:

If a Calendar Trend Week Report is run, with 'Last 7 Days' as the selected time period, and then an attempt is made to download this report as either PDF or Tiff, you will see an error in the browser stating:

Request cannot be processed at this time.
Your request cannot be processed at this time. If the problem persists, contact the Webpage administrator.

Additional Notes:
1. Download to Excel format works correctly.
2. This problem was introduced in PME 8.2. It works fine in PME 8.1. If this problem is encountered, a hot fix can be provided by tech support.

Product Line:

PME 8.2

Resolution:

Contact support team:

Phone: +1-888-797-5442 enter PIN

Email: pmo-psup@schneider-electric.com

A resolution was already addressed for later versions.

Released for: Schneider Electric Belgium