How can we help you today?

What communications cable is needed with my Back-UPS and PowerChute Serial Shutdown?

Issue:
What communications cable is needed with my Back-UPS and PowerChute Serial Shutdown?

Product Line:
PowerChute Serial Shutdown

Environment:
All supported OS

Cause:
Informational

Solution:
NOTE: When installing PowerChute Serial Shutdown on a Windows system, we recommend allowing the software to auto-search for the UPS.

Auto-search for UPS

When installing and manually selecting the UPS model, a Back-UPS is neither Type-A nor Type-B in the installer dropdown list. Select Back-UPS from the drop-down list.

Select Back-UPS from dropdown list

To find your exact UPS model, look on the back or bottom of the UPS for the bar code sticker.

Example of a sticker for Back-UPS model BE900G3:

Bar code sticker displaying model BE900G3

Below is a list of the prefixes of the support Back-UPS models. The UPS in the image above is supported as its prefix is BE.

BVX-LI

BVN /BVK

BE/BN

BX/BN

BGM

Many Back-UPS use cable 940-0127, which is USB A to RJ50
940-0127 cable

Some Back-UPS units use a standard USB-A to USB-B cable.

USB-A to USB-B cable
Refer to the model's User's Guide if you need help with the proper cable. Or contact local Technical Support using this link. https://www.apc.com/us/en/support/contact-us/index.jsp.
NOTE: Depending on your location, you will need to change the local support region in the upper right of the web page.
Select region on SE.com