Question 1

Single Phase UPS Basic Life Expectancy - When to consider a new unit over a battery.

Accepted Answer

Issue:An old APC UPS has a valid failed battery issue. Would it be a better time to consider a new unit over a new battery?Product:Single Phase Back-UPS, Smart-UPS Environment:Global information about APC UPS BatteriesRecommendation/Solution: It is known that batteries of a UPS either would last 3 to 5 years for VRLA and 8 to 10 years for Lithium Ion, in optimal operating conditions. Battery service life is subject to ambient temperature, the quality of input power, and the application the UPS is used in. However, the chassis and electronics of the UPS have a typical life expectancy of around 7 to 10 years, depending on the UPS model. In optimal operating conditions, a UPS unit may last longer than this. However, it should be noted that certain internal components like electrolytic capacitors and fans will have an estimated service life of 10 years. This is also subject to several factors, like UPS placement, ambient temperature, load, and input power quality. The service life of other components like MOVs and relays is variable, and depends generally on the quality of input power.When the battery in a UPS has reached the end of its service life, or the UPS indicates the battery must be replaced and, if the UPS is more than 8 years old, then it is suggested that a whole UPS replacement purchase should be considered, as opposed to only buying a battery.Purchasing a UPS will have the following benefits: If a new UPS is purchased, the UPS chassis as well as battery will be covered by warranty. If only a replacement battery is purchased for an existing, out of warranty UPS, the warranty of a newly bought battery only applies to the battery, and not to the entire UPS.If a battery was purchased for an old UPS and if the UPS chassis failed, the batteries cannot be returned normally. These batteries may be sold with open-box no refund/return policies and/or would have re-stocking fees involved in cases that a refund is approvedA new UPS will give you options to extend its warranty, up to a maximum of 5 to 6 years, depending on the UPS model. When you extend the warranty of the UPS, it also covers the warranty of the existing battery. This option is not applicable while buying only a battery.A way to have a UPS with a more updated design that can help cope with the growing needs of newer IT equipmentAccess to possible newer features and/or newer technology offered by APC by Schneider Electric We recommend to please contact our Technical Support Agents at 1-800-800-4272 or chat with us at APC by Schneider Electric to properly troubleshoot your UPS prior to any replacement.

Question 2

Back-UPS Basic Self-Test Theory Explained

Accepted Answer

Topic:This article explains the basic self test operation on a Back-UPS.Product Line:All Back UPS line made after January 1 of 1995Resolution:APC by Schneider Electric Back-UPS units manufactured after January 1, 1995 has a feature added called Intelligent Battery Management (IBM). This feature can incorporate a mix of either manual, automatic, or software initiated self test functions or all mentioned methods depending on the model. Manual - On most units, this is done by pressing and holding the power button of a Back-UPS while the unit is powered on and connected to an outlet. You may let go once a 2nd Beep or if the online LED of the unit starts blinking. We recommend checking the manual of the UPS to check how this is performed as this can vary depending on the model. Automatic - This happens every after 7 days after a Back UPS is powered on. The Back-UPS line like any other UPS will also do an automatic self test upon power on. Software Initiated - Our legacy software like PowerChute Plus, PowerChute Personal Edition or, our latest PowerChute Serial Shutdown software has options to conduct a diagnostic self test depending on the UPS model During a Back-UPS self test the following will happen: The Back-UPS will force itself to run on battery for approximately 10 secondsWhile on battery, the UPS will calculate the runtime. It is much advised that the load attached is within 10% to as much as 30% of the unit's capacity. If the load is too low, the UPS will not be able to properly determine the correct runtime and may over calculate this.If the load is too high (i.e. 80% to full load), the battery can drain faster and can lead to possible on battery overload scenarios and/or a false replace battery alertNote : There is a very minimal probability a UPS might drop the load or lose power to the equipment during a self test in case of on battery overloads On or after the self test, if the UPS sees if the UPS runtime is inadequate or if it is close or below the standard 2 minute runtime limit. If the runtime calculated is at a good range, then the UPS will go back to its previous online state. Otherwise, the UPS will report a bad/replace battery alarm. A replace battery error can be categorized with the following behaviors: On Back UPS ES / CS, it would be a constant tone alternating red and green lightOn Back UPS Pro Units, it would be a rapid chirping sound that is accompanied by a replace battery indicator Generally, all UPS units would also normally do a self test every time it is power cycled or turned on and depending on the model or design, they can redo the self test every 7 days. On Smart-UPS and other high VA 1PH UPS units, they can be set to do this every 14 days or Never.This feature is provided to assure the internal battery is always at its optimum health and a way an end user can be informed when a battery needs to be replaced. However, we need to keep in mind as per knowledge base FA158934 it states, "most APC batteries should last three to five years". This can be affected by multiple factors and depending on the UPS model. The article also gives a number of best practices or considerations that needs to be done and/or checked to help an APC UPS battery maintain its optimum condition in order to reach its maximum life expectancy.If you have any clarifications, please feel free to contact us at 1-800-800-4272 or chat with our technical support representatives.

Question 3

How to configure E-Mail notifications in SchneiderUPS/APCUPS software?

Accepted Answer

Issue:Setting up E-Mail in SchneiderUPS/APCUPSProduct:SchneiderUPS/APCUPS and APV9601Environment:All supported OSCause:Need to configure E-Mail/SMTP for E-Mail notifications.Solution: Note: Make sure that the user is logged in as an Administrator to allow the user to change any settings from the SchneiderUPS/APCUPS software. From the APC UPS webpage, go to Configuration -> E-mail to access the email settings from the email tab. Settings in the Email Tab:In the E-mail tab, provide valid SMTP server settings to enable SchneiderUPS/APCUPS to send e-mail messages when events occur.SMTP Server refers to the SMTP server IP address or hostname. If the SMTP server's hostname is being used, the computer should be configured to a DNS server, and an A record in the DNS server should be in place to resolve the hostname to the SMTP server's IP address.Port refers to the port number where the e-mail is sent via SMTP. The known ports for SMTP are 25, 465, and 587. The 'Send from' specifies the origin of the email notification. It is the e-mail account to be used to send notifications.The 'Username' and 'Password' refers to the account login credentials to allow access to the SMTP server. For most known setups, this is the same as the email address. or the 'username' part of the email address. (e.g. username@domainname.ext). These fields should be filled if SMTP authentication is required SSL/TLS radio button defines the e-mail encryption protocol that will be used when the e-mail is sent. There are three options available: None - No e-mail encryption protocol is used and an e-mail will be sent unencrypted. If SMTP authentication is enabled, the e-mail will be encrypted using the SMTPS protocol.SSL – E-mail will be encrypted using the SSL encryption protocol.TLS – E-mail will be encrypted using the TLS encryption protocol. Receiver list shows the list of recipient email address that has been successfully added. To add an e-mail address, type an e-mail address in the Email field underneath the receiver list. and click the add button.To remove an e-mail address, select the email address that you wish to remove from the receiver list and click the delete button. Note: The Apply button (located at the bottom right corner of the page) should be clicked for any changes made. If the apply button is not clicked after making a change, the change will not be saved after moving to a different page.Settings in the Event Actions Tab:Select the correct UPS (make and model) under 'protocol' and 'UPS' drop down menu by putting a check on the box beside the UPS name. After selecting the UPS, select the event from the list to make the right-side active (not greyed out) and select the recipient email from the list by putting a check beside the recipient email address.To personalize email notifications, select 'Edit Email' to change the following: E-mail Header - Edits the Email HeaderE-mail Body - This refers to the content of the message sent relative to the event Note: For SRV units that only support one server/computer and are connected to the UPS via USB or serial cable, it is best to consider PowerChute Serial Shutdown. Update: The deprecation of Basic Authentication in public email servers, such as Exchange Online, means that these servers will no longer support the use of Basic Authentication for accessing email services. As a workaround, use of email relays between the public email server and the software can be used as an alternative. Please note that the Schneider UPS Online Monitoring Software has been discontinued. For more details, refer to FAQ000260058.

Question 4

How to Download the Hong Kong RMA form for APC Single Phase UPS

Accepted Answer

Before submitting the RMA, please check if the warranty is still valid.Warranty detail can be found on apc.com>find product description in website>Technical Specification>Conformance>Standard warrantyPlease input the customer information, delivery address (if not same as above) and UPS information.Please describe the fault in detail. Press the submit button and it will turn to the send email screen. Please ensure that attach along with related document and click the SEND button.RMA request with insufficient document/information WILL NOT BE PROCESSED.

Question 5

How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device?

Accepted Answer

Issue You wish to upgrade your Network Management Card's (NMC) firmware or have been instructed to.You have a device such as a Smart-UPS, Smart-UPS Ultra, Easy UPS On-Line, Easy UPS 3-Phase, Rack PDU, AV unit, or environmental monitoring unit with an embedded NMC that you wish to upgrade.You had a problem with a previous upgrade attempt and need the instructions in order to correct it.Your device came pre-loaded with the wrong application and you need to load the correct application. Product Line Network Management Card 2 - AP9630, AP9631, AP9635Network Management Card 3 - AP9640, AP9641, AP9643Network Management Card 3 for Easy UPS – AP9544, AP9547Network Management Card 4 – AP9644 Environment All serial numbersAll firmware versions (unless otherwise noted) CauseUsers may wish to upgrade their firmware to take advantage of enhancements, bug fixes, or new features. Also, sometimes a firmware upgrade can be interrupted or unsuccessful and these instructions can be followed to remedy the problem.Typically, these upgrades do not require the device the Network Management Card is installed in to be powered down or cause unnecessary downtime.Lastly, downgrades are not typically recommended but the manual methods can also be used to do those in certain circumstances.NOTE: To upgrade to firmware version 3.0 and higher for NMC3 for Smart-UPS, Easy UPS On-Line, and rPDU, the only supported method is the Secure NMC System (SNS) Tool, which requires a subscription to access the firmware. For more information, see www.se.com/secure-nmcResolutionFind Correct FirmwareWhen upgrading the firmware on your Network Management Card (NMC), you will need to determine which files pertain to your application. Begin by determining what model of NMC you have. AP9630, AP9631, AP9635 - Network Management Card 2AP9641, AP9641, AP9643 - Network Management Card 3AP9544, AP9547 - Network Management Card 3 for Easy UPS The application firmware required depends on what product your NMC is installed in. Some examples include: For NMC2 devices: SUMX for Smart-UPS 1-PhaseSY for Symmetra 1-Phase UPSSY3P for Symmetra 3-Phase UPS For NMC3 devices: SU for Smart-UPS 1-PhaseSY for Symmetra 1-Phase UPSSUCAN for Smart-UPS UltraRPDU2G for rPDU (Rack Power Distribution Unit)SY3P for Symmetra 3-Phase UPS For Easy UPS NMC devices: EU1P for Easy UPS 1-PhaseEU3P for Easy UPS 3-Phase NOTE: These instructions can also be used in devices that have embedded (mini) versions of the above Network Management Cards.NOTE: If you are interested in upgrading multiple devices at a time, refer to knowledge base FA156117 NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions.Download Firmware Navigate to www.apc.com/secure-nmc and click the Software and Firmware tab.Find and download the latest firmware file for your NMC. NOTE: To upgrade to firmware version 3.0.0 and higher for NMC3 for Smart-UPS, Easy UPS On-Line, and rPDU, the only supported method is the Secure NMC System (SNS) Tool, which requires a subscription to access the firmware.Alternatively, visit https://www.apc.com/us/en/download/software-firmware/ and enter your NMC part number (e.g. AP9641), click the Firmware category, and download the latest firmware file. NOTE: Firmware updates of NMC3 or NMC4 for 3-Phase UPS and PDU can only be done by Schneider Electric qualified services representatives. Please contact your local Schneider Electric Service Representative or Schneider Electric Certified Service Partner for details. Update FirmwareThere are different ways that you can upload the firmware for each device. Please choose a method that works best for you. NOTE: For users upgrading (or downgrading) their Network Management Card 2 device from v5.X.X to v6.X.X, please review Knowledge Base article FA167693 to understand several important considerations prior to beginning any of these steps. Secure NMC System (SNS) Tool - Network Management Card 3 (for firmware versions 3.0 and higher)Universal Serial Bus (USB) 1.1 - Network Management Card 2 and 3 devices with a USB port (AP9631, AP9635, AP9641, AP9643 and RPDU devices (RPDU2G) and Smart-UPS Ultra devices with embedded NMC3 – for firmware versions 2.5 and lower)Firmware Upgrade/Update Utility - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower)XMODEM - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower)Manual (FTP prompt) - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower)Manual - Secure CoPy (SCP) - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower) Secure NMC System (SNS) Tool - Network Management Card 3 (firmware versions 3.0 and higher) Download the Secure NMC System (SNS) Tool from the APC/Schneider Electric website. As of SNS Tool v4.0, all units can be upgraded using the same program, excluding PDU's in an NPS setup. Part # (SKU) Secure NMC System (SNS) Tool SFNMC3FMTSU Secure NMC System Tool for Smart-UPS SFNMC3SUCAN Secure NMC System Tool for Smart-UPS Ultra SFNMC3RPDU Secure NMC System Tool for PDU SFNMC3FMTEU1PSecure NMC System Tool for Easy UPS On-Line NOTE: There are different versions of the SNS Tool depending on the application you are running on your NMC3. To access the firmware in the SNS Tool, you need a valid Secure NMC subscription. See www.apc.com/secure-nmc for more information. Double-click the self-extracting ZIP file. Add devices to the SNS Tool: To add one at a time: Click Add Devices and enter: the NMC’s IP address/FQDN/hostname the protocol and port to transfer the firmware file. SCP is recommended as it’s more secure than FTP. Note: The selected protocol must also be enabled on the NMC3. the user name and password To add more than one at a time: Open the devices.csv file in the downloaded SNS Tool directory and add the device details. Note: Lines that start with a semi-colon ; will not be processed. Save and close the devices.csv file. In the SNS Tool, click Add Devices. Click Import Device File – this button only appears if data is detected in the devices.csv file. Click Query Devices. Click Query Devices. Click Add Devices. Activate licenses for selected NMCs: Click on NMCs in the Device List and click License Devices. If you have more than 1 NMC in the Device List, use Ctrl+click to multi-select. Enter the Activation ID from the purchased Secure NMC System subscription and click Confirm & Activate. (If you have the SNS Tool installed on another PC and want to check if any of the NMCs are already licensed, you can click Sync License(s) to do so). Update firmware for selected NMCs: Click on NMCs in the Device List and click Update Firmware. If you click Update Firmware without selecting any NMCs from the Device List, the Firmware Management Tool will automatically select all of the NMCs that are eligible to update (Device Status = Ready for update). Universal Serial Bus (USB) 1.1 – Network Management Card 2* devices with USBNOTE: *If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2. NOTE: Some USB flash drives are not compatible with the NMC2 devices. Secondly, the flash drive’s file system must be FAT, FAT16, or FAT32. (NTFS will not work).1. Obtain the latest firmware files from apc.com and extract them to a folder. Please note, USB may not allow for a firmware downgrade. You must use a manual method to accomplish a downgrade.2. Create a folder on your USB flash drive called apcfirm .3. From the latest firmware files that you downloaded, add to the apcfirm folder the binary files for the firmware modules that you would like to upgrade. Some examples of the binary files for the three firmware modules follow: Firmware ModuleBinary File APC Boot Monitor apc_hw05_bootmon_109.bin APC Operating System (AOS) apc_hw05_aos_712.bin Application Module apc_hw05_sumx_712.bin Language Pack* sumx_712_frFrdeDeruRuitItesEs.lpk *Optional language pack upgrades/changes are supported via USB if the device you’re upgrading already has BootMonitor v1.0.8 or higher (BootMonitor performs the upgrading function). NOTE: Not all NMC2 applications support language packs. 4. Use a text editor such as Microsoft Notepad to create a file called upload.rcf. NOTE: (Ensure that file extensions are visible so that your file does not get named upload.rcf.txt. In Windows, this option can be edited in Folder Options->View->Hide extensions for known file types within Control Panel. Make sure that option is unselected.) Add to the file a line for each firmware module that you want to upgrade as shown below (replace “xx” with the version of firmware you will be upgrading to): BM=apc_hw05_bootmon_xx.binAOS=apc_hw05_aos_xx.binAPP=apc_hw05_sumx_xx.binLANG=sumx_xx_frFrdeDeruRuitItesEs.lpk 5. Add the upload.rcf file to the apcfirm folder on the flash drive.6. Insert the flash drive into the USB port on the NMC2.7. Press and release the pinhole Reset button on the NMC2 for the USB upgrade process to begin. (This will only reboot the management interface of the NMC2 and not reboot your device/load.) The NMC2 status LED, located on the RJ-45 Ethernet jack, will begin to blink amber during this procedure and rotate through a few color flashing patterns while transferring the different files. NOTE: If you have an AP9631 or AP9635 removable NMC2 UPS SmartSlot card, you can also remove and re-insert the card into the UPS SmartSlot, effectively rebooting the NMC2 and beginning the USB upgrade process this way.8. Wait for 2-5 minutes for the upgrade to complete. Remove the flash drive from the USB port and check your firmware version. On a Rack PDU specifically, the LCD display will show the firmware version for three seconds and then will resume normal operation, at which time you can also remove the flash drive.Universal Serial Bus (USB) 1.1 – Network Management Card 3 devices with USB (firmware versions 2.5.0 and lower)This feature is available in bootloader version v1.3.3.1 and higher. Before starting the transfer, make sure the USB drive is formatted in FAT, FAT16 or FAT32. Download the firmware upgrade file.Create a folder named apcfirm on the USB flash drive.Place the .nmc3 file in the apcfirm directory.Use a text editor to create a file named nmc3.rcf. (The file extension must be .rcf, not .txt for example.)In nmc3.rcf, add a line for the firmware package to be upgraded. For example, to upgrade Smart-UPS application version v1.5.0.6, type: NMC3=apc_hw21_su_2-5-0-6.nmc3Place nmc3.rcf in the apcfirm folder on the flash drive.Insert the flash drive into a USB port on your NMCReboot the NMC and wait for the card to reboot fully. Firmware Upgrade/Update Utility – Network Management Card 2 and 3* (NMC3 firmware versions 2.5.0 and lower)If you have a Windows computer, you can use the Firmware Upgrade Utility (NMC2)/Firmware Update Utility (NMC3) to upgrade the firmware.If you have any other type of computer, then you will need to manually upload each firmware file to the Network Management Card. Go to the XMODEM or Manual sections below for additional instructions.NOTE: For any firmware downgrades, which are not typically recommended, you will need to choose a new method. The Wizard will block any downgrades. Unfortunately, loading applications for different devices may also have encounter this block if AOS versions are not the same.NOTE: *If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2. Click on the firmware executable once the download is complete. The executable will proceed to unzip firmware files and extract them. You can specify the location where you want the firmware to download to.Once the firmware has been saved, the executable will prompt you for the IP address of the Network Management Card that you want to upgrade.Once you enter the IP address, click enter.You will be prompted for a username and password. This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.If using the NMC2 Firmware Upgrade Utility, seen below, you will be prompted to enter the IP address and username and password. You can enter those and press Upgrade Now. If using the NMC3 Firmware Update Utility, seen below, you will be prompted to enter the IP address and username and password. You can enter those and press Start Update. The firmware executable will then begin the upgrade process. This process may take as long as 5-7 minutes to finish. Once finished, close the executable.Verify that the firmware upgrade was successful. Log into the Web UI and navigate to About -> Network. The updated firmware should be listed on this page. Alternatively, verify via Telnet, SSH, or local console connection on the main page after log in. XMODEM – Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 or lower) Network Management Card 2 (AP9630, AP9631, AP9635)*NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.NOTE: If you wish to downgrade from v6.X.X to v5.1.X firmware on NMC2, please make sure you review Knowledge Base Article FA167693 prior.1. Select a serial port at the local computer and disable any service that uses the port.2. Connect the provided serial configuration cable (APC part number 940-0299) to the selected 2.5mm Tip-Ring-Sleeve Console port on the Management Card itself. 3. Run a terminal program such as HyperTerminal, and configure the selected port for 57600 bps, 8 data bits, no parity, 1 stop bit, and no flow control. NOTE: certain terminal emulation programs, such as PuTTy, do not support the XMODEM protocol.4. Press the Reset button on the Management Card or reseat the Network Management Card in the SmartSlot, then immediately start pressing the key repeatedly until the Boot Monitor prompt displays: BM> . Also, once you have entered Boot Monitor mode correctly, the Network Management Card's status LED will flicker amber in color. (BootMonitor mode is required on NMC2 for an XMODEM upgrade in any situation.)5. Type XMODEM, then press ENTER. You will begin to see CCCCC scroll across the screen to indicate the Network Management Card is ready to receive a file.6. From the terminal program’s menu, select XMODEM, then select the binary bootmonitor firmware file to transfer using XMODEM. After the XMODEM transfer is complete, the Boot Monitor prompt returns.NOTE: If the boot monitor module must be updated, a boot monitor module is included in the firmware release. Otherwise, the boot monitor module that is installed on the card is compatible with the firmware update. If there is no included bootmonitor file, upgrade the AOS binary first.7. To install the application module, repeat step 5 and step 6. In step 6, use the application module file name.8. Type reset or press the Reset button to restart the Management Card.If the Management Card is installed in an Expansion Chassis or Triple Expansion Chassis, connect the provided configuration cable (APC part number 940-0299) to the serial port at the Management Card, or connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port at the expansion chassis.If you connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port of the expansion chassis, select 115200 bps.Network Management Card 3 (AP9640, AP9641, AP9643)1. Select a serial port at the local computer and disable any service that uses the port.2. To connect to a NMC3, use the provided micro-USB cable (APC part number 960-0603).3. Run a terminal program such as HyperTerminal, and configure the selected port for 57600 bps, 8 data bits, no parity, 1 stop bit, and no flow control. NOTE: Certain terminal emulation programs, such as PuTTy, do not support the XMODEM protocol.4. Press the Reset button on the Management Card or reseat the Network Management Card in the SmartSlot, then immediately start pressing the key repeatedly until the Boot Monitor prompt displays: BM>. Once you have entered Boot Monitor mode correctly, the Network Management Card 3's status LED will be solid orange in color. (Boot Monitor mode is required on NMC3 for an XMODEM upgrade in any situation.)5. Type XMODEM, then press ENTER. You will begin to see CCCCC scroll across the screen to indicate the Network Management Card is ready to receive a file.6. From the terminal program’s menu, select XMODEM and select the .nmc3 file to transfer. After the XMODEM transfer is complete, the Boot Monitor prompt returns.7. Type reset or press the Reset button to restart the Management Card.If the Management Card is installed in an Expansion Chassis or Triple Expansion Chassis, connect the provided configuration cable (APC part number 940-0299) to the serial port at the Management Card, or connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port at the expansion chassis. If you connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port of the expansion chassis, select 115200 bps. Manual (via FTP) - Network Management Card 2 and 3* (NMC3 firmware versions 2.5.0 and lower)Network Management Card 2NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.1. To perform a firmware flash with this method the Management Card must have been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must be enabled.2. Open an MS-DOS command prompt window on a PC which is connected to the network. Change to the directory which contains the firmware upgrade files. Some example commands which need to be entered are shown in bold in order to change directories. Please note, this is just an example. You may need to enter a full path to a directory which requires different syntax.C:\> cd apcC:\apc> 3. Open an FTP client session.C:\apc> ftp 192.168.1.100 (192.168.1.100 being the IP address of the web card) 4. Log in. This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.Typically, the password will appear on the screen as *** or not at all as you type. Connected to 192.168.1.100220- APC FTP server ready.User (192.168.1.100 :(none)): apc331 User name okay, need password.Password: apc230 User logged in, proceed.ftp> 5. Upgrade the bootmonitor file first. If the boot monitor module must be updated, a boot monitor module is included in the firmware release. Otherwise, the bootmonitor module that is installed on the card is compatible with the firmware update and can be skipped. If there is no included bootmonitor file, or you are using NMC1, upgrade the AOS first. The AOS module is the file with the AOS prefix. ftp> bin (specifies binary transfer mode which is required)200 Command okay.ftp> hash (optional - enables hash mark printing as a way of monitoring file transfer progress)ftp> put aosxx.bin (xx being the version number downloaded) Tip: With Windows Command Prompt in most OS versions, besides Vista, command prompt, you can drag and drop the file onto the command prompt window which will paste the full file path automatically here for you.200 Command okay.150 Opening data connection for aos301.bin###############################################################250 Requested file action okay, completed. Management Card Rebooting....327680 bytes sent in 5.99 seconds (54.70 Kbytes/sec)ftp> 6. Close the FTP client session to allow the card to continue rebooting as your FTP session will be disconnected and need to be re-opened for any further transfers. ftp>byeC:\apc> 7. Wait about 20 - 30 seconds.8. Repeat Steps 3 - 8 again for the application module (sumx for Smart UPS/Matrix, sy for Symmetra, etc). In Step 6, substitute the sumx module file name, in place of the AOS module file name. Or the sy prefix for the Symmetra. NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure.NOTE: If using MacOSX, the full filepath of the destination folder will need to be included in the "put" command. An example command would read:ftp> put /Users/Admin/Downloads/aosxx.bin /aosxx.binNetwork Management Card 31. To perform a firmware flash with this method the Management Card must have been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must be enabled.2. Open an MS-DOS command prompt window on a PC which is connected to the network. Change to the directory which contains the firmware upgrade files. Some example commands which need to be entered are shown in bold in order to change directories. Please note, this is just an example. You may need to enter a full path to a directory which requires different syntax.C:\> cd apcC:\apc>3. Open an FTP client session.C:\apc> ftp 192.168.1.100 (192.168.1.100 being the IP address of the web card) 4. Log in as Administrator (apc is the default user name and password). 5. Upgrade the firmware:ftp> bin (specifies binary transfer mode which is required)ftp> hash (optional - enables hash mark printing as a way of monitoring file transfer progress)ftp> put apc_hw21_SU_xx.nmc3 (xx being the version number downloaded)6. When FTP confirms the transfer, type quit to close the session. 7. Wait about 20 - 30 seconds. NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure.Manual (via Secure CoPy) - Network Management Card 2 and 3* (NMC3 firmware versions 2.5.0 and lower)Network Management Card 2NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.NOTE: If you wish to downgrade from v6.X.X to v5.1.X firmware on NMC2, please make sure you review Knowledge Base Article FA167693 prior.1. Identify and locate the firmware modules described in the preceding instructions for FTP.2. Use an SCP command line to transfer the AOS firmware module to the Management Card. The following example uses xx to represent the version number of the AOS module: scp apc_hw05_aos_xx.bin apc@158.205.6.185:apc_hw05_aos_xx.bin 3. Use a similar SCP command line, with the name of the application module, to transfer the application firmware module to the Management Card. NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure. Alternatively, you can use APC's INI utility which is downloadable and explained in Knowledge Base Article FA156117.NOTE: Never remove a Management Card before it completes the reboot cycle. Doing so will damage the Management Card. The reboot cycle is complete when the status LED turns off and after 20 seconds turns solid green or slowly flashing Network Management Card 3Use an SCP command line to transfer the .nmc3 file to the Management Card. The following example uses xx to represent the version number of the application module: scp apc_hw21_SU_xx.nmc3 apc@158.205.6.185:apc_hw21_SU_xx.nmc3 NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure. Alternatively, you can use APC's INI utility which is downloadable and explained in Knowledge Base article FA156117.NOTE: Never remove a Management Card before it completes the reboot cycle. Doing so will damage the Management Card. The reboot cycle is complete when the status LED turns off and after 20 seconds turns solid green or slowly flashing amber.

Question 6

PowerLogic PM5000 Series (PM51xx, PM53xx, PM55xx, PM56xx) Modbus Register List

Accepted Answer

IssueRegister list for Modbus communication Product LinePM5110, PM5330, PM5340, PM5560, PM5563, PM56xx, PM57xx EnvironmentPower Meter Communications Modbus Register List CausePM5000 series register list is needed for Modbus communication ResolutionSee the attached documents for Register List. There are 2 files. One for the PM5100 and PM5300 series and the other file is for the PM5500, PM5600, and the PM5700 series.

Question 7

Wiring of RS485 Communications Networks

Accepted Answer

IssueThis document attempts to explain correct methods of wiring RS485 communication networks in industrial environments based on various application notes and technical articles. Environment RS485 Serial Modbus Communications Resolution 1. RS-485 (EIA/TIA-485) Differential Data Transmission System Basics The RS-485 standard was developed jointly by two trade associations: the Electronic Industries Association (EIA) and the Telecommunications Industry Association (TIA). The original prefix "RS" stands for Recommended Standard and has been officially replaced with "EIA/TIA" to help identify the origin of its standards. RS-485 Standard SpecificationsMode of operation Differential Allowed no. of Tx and Rx 32 Tx 32 Rx Maximum cable length 4000ft length Maximum data rate 10Mbps Minimum driver output range ±1.5V Maximum driver output range ±5V Minimum drive capability ±55mA Maximum driver short-circuit current 250mA Tx load impedance 54 Rx input sensitivity ±200mV Maximum Rx input resistance 12k Rx input voltage range -7V to +12V Rx logic high >200mV Rx logic low <200mV Max common mode voltage -7V to +12V Full duplex implementation requires 4 wires. This may be necessary for some applications involving legacy devices. In half-duplex implementation 2 wires are used this is the recommended configuration for most Schneider Electric PMC devices.All products manufactured by Schneider Electric PMC support half-duplex, 2 wire configuration. The 4 wire interface is usually implemented in order to avoid creating a T (tee) or star connections or to support full duplex connections.A twisted pair type of cable should be used in order to reduce radiated emissions and improve immunity of the communications system to any external electromagnetic interference. The National Electrical Code and all applicable local regulations must be followed when installing the communications wiring. Cable examples: Belden 9841 or Alpha 6412 or equivalent cable may be used for applications under 300V that are indoors or outdoors in conduit above grade.Belden 3074F or equivalent cable may be used for applications greater than 300V which are indoors or outdoors in conduit above grade. In all devices the RS485 ports are opto-isolated from the internal device electronics. All devices with RS485 port have a shield terminal, which may be connected to the chassis ground (e.g. on 7X50, 880, 8600) or to the isolated reference of the RS485 port (i.e. no connection to the chassis ground as in 6200, 6300, 6100)2. Network Configuration 2.1 TopologySeveral types of network topologies are possible, but the daisy-chain bus configuration is the most efficient. Typically, one of the units is the client controlling the network traffic and prevents multiple drivers from being active at the same time (bus contention). A shielded twisted pair cable is the physical medium. The cable impedance should be within 100-120ohm range. In the Backbone with Studs technology, no studs should be left unconnected at the device end. Otherwise, such a stud will act as an antenna and introduce a significant amount of noise on the RS485 bus, to such a point that communications may become impossible. This is actually a fairly common source of problems. The longer the cable, the lower the data rate: 2.2 TerminationTermination resistors that match the cable's characteristic impedance are essential for minimizing reflections and consequently communication error rates and electromagnetic emissions. For common RS-485 cables (a twisted pair of 24AWG wires), this means a 100-120 resistor at both ends . Termination resistors should be used especially with long cable length to ensure data integrity. Note that, on very long cable length, adding termination resistors can sometime cause an additional drop of voltage that will cause a loss of communication on the devices that are furthest from the client. In this case, adding a repeater or removing some termination resistors can restore communications.2.3 Fails-Safe Biasing Open bus condition:When a node is disconnected from the bus, the state of the bus, as seen by the receiver, is undetermined and may result in random output from the receiver. A weak failsafe biasing is recommended to ensure that the receiver does not enter undetermined state under open bus conditions. Idle bus condition:When no drivers are active on a bus with termination resistors, those resistors will decrease the differential bus voltage to zero, which according to the RS485 standard, is an undefined bus condition. Biasing resistors should be used in order to generate a valid bus logic state under idle-bus conditions. Biasing resistors are only needed at one node (usually the client), hence configuration switches must be used if the biasing resistors are incorporated into every node. Only one device on the bus should be providing the biasing. The biasing resistors may be external or internal to the device. Some products e.g.8800, 7X50 have internal resistors which may be connected with internal switches to provide biasing of the bus. The Com 32 and Com 128 have permanently connected biasing resistors.2.4 Unit Load (U.L.)A one RS485 transceiver represent a load of 1U.L. The RS485 standard specifies the bus loading as 32 U.L. 2.5 Shielding and GroundingThe RS485 interface standard does not specify a ground wire, but such wire is needed to provide a return path for common mode currents and consequently reduce emissions. It may be possible to operate the RS485 loop without a ground wire, but such systems may radiate high levels of EMI. A shield limits coupling of external interference and noise onto the bus. Generally the shield should be connected to the chassis ground (installation ground) at one end of the cable. In case of ground potential differences between nodes (common in industrial locations) this arrangement prevents the flow of DC ground loop currents in the shield. Ground loop currents flowing in the shield will induce noise in the communications cable. A capacitor or an RC network may be used between the other end and ground. The RS485 nodes can tolerate from -7V to +12V of common mode voltage. When this voltage is exceeded the nodes are no longer guaranteed to function and may even be damaged.Due to significant differences in ground potentials that may and will be present between nodes in industrial locations, ground should not be used as a reference. In installations where ground is used as return path 100-120 resistors may be used to limit the ground currents flowing due to ground potential differences between devices. The figure below illustrates the grounding concepts. Connection Example: 6300 meter, terminated daisy chain bus. The shield terminal is not connected to chassis ground of the meter. Installer must ensure low impedance connection to the system ground at one end of the cable. The 4 wire port on the 6300 is intended to help the installer avoid making T (or stub) connections. Note the use of termination resistors RT. Example: third party devices: Examples of improper networks Do NOT do this: Unterminated cable:Incorrect location of termination resistor: Multiple cables in a star configuration Backbone cable with long stubs:

Question 8

How to Download the Hong Kong RMA form for APC Single Phase UPS

Accepted Answer

Before submitting the RMA, please check if the warranty is still valid.Warranty detail can be found on apc.com>find product description in website>Technical Specification>Conformance>Standard warrantyPlease input the customer information, delivery address (if not same as above) and UPS information.Please describe the fault in detail. Press the submit button and it will turn to the send email screen. Please ensure that attach along with related document and click the SEND button.RMA request with insufficient document/information WILL NOT BE PROCESSED.

Question 9

What is the selection criterion of Circuit Breakers for the Capacitor bank application.

Accepted Answer

The selection should be done after derating the Circuit Breaker taking into consideration voltage variation and capacitors tolerances that could increase nominal current up to 1.5In. The Derating factor of 1.5In Where In = Q/ ( Square root of 3 ) Un Q = Capacitor Power Un = Nominal Voltage Choose the Micrologic with delay time selection, so that the Circuit Breaker does not trip due to initial high inrush current. Also to be taken into account are the parameters like supply frequency, operating voltage & harmonics level of the power system for such application. Refer the attached sheet for further details for selection of Circuit Breaker for Capacitor duty application. Note: Use the phase barrier between the phases in Circuit Breaker to prevent flashover due to heavy inrush current.

Question 10

Why is Neutral and Earth (Ground) Connection forbidden Downstream from Main Panel?

Accepted Answer

The question is often asked what is the maximum voltage permitted between the Neutral and Earth (Ground) conductor and if the Neutral and Earth can be bridged to achieve a zero value.This can be a difficult topic, in fact in many cases it can be dangerous. As you will see from the attached document, there are many reasons why it is not allowed.

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