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FAQ Pencarian

Why are the battery charge LEDs flashing on a Smart-UPS?


Issue:
Battery Charge LED Bar Graph is flashing in unison.
 

Product line:
Smart-UPS, Smart-UPS Online

Environment:
All Smart-UPS models with model numbers that begin with SU, SUA, SUM, SURT
All serial numbers

Cause:
When operating on line, the runtime remaining (calculated by the Smart-UPS microprocessor) must be AT LEAST two minutes more than the low battery signal warning time.
If the UPS calculates the runtime remaining  as being less than 2 minutes more than the low battery signal time, the battery charge graph LEDs will flash

Resolution:

Option 1: Reset the low battery signal time to a lesser value. Take for example a Smart-UPS with 15 minutes of runtime at full charge, and with the low battery signal warning time set for 7 minutes. If runtime remaining is 8 minutes or less , then the battery bar graph LEDs will flash in unison. Try setting the low battery signal warning time to a lesser value through the Configuration menu and then the UPS Shutdown Parameters submenu of PowerChute plus. Two minutes is the lowest setting option available. Please keep in mind that when using PowerChute Business Edition server and console, the low battery signal time is set to 5 minutes and cannot be changed.

Option 2: Reduce the load or replace the battery. The firmware inside a Smart-UPS i